Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice
EPAM Systems
We are seeking a Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice to design, build, and maintain complex system integrations across enterprise platforms. The ideal candidate will bring deep expertise in AWS cloud services and contact center technologies to develop scalable, secure, and efficient integration solutions that connect Amazon Connect with Salesforce Service Cloud and other enterprise systems.
Design and implement integrations between Amazon Connect and Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and other systems using APIs, SDKs, and AWS services Development of custom solutions to synchronize and transfer data between systems, ensuring data consistency and integrity Configuration and maintenance of AWS services such as Lambda, API Gateway, S3, SQS, SNS, and DynamoDB to support integration workflows Monitor integration performance, troubleshoot issues, and implement optimizations to improve system reliability and efficiency Collaboration with cross-functional teams, including data engineers, software developers, business analysts, and system administrators to define integration requirements Design scalable solutions that align with enterprise architecture standards and business objectives Build AI-powered applications such as chatbots, copilots, knowledge assistants, and document processing solutions Evaluation and fine-tuning of LLM-based use cases for business scenarios Integration of GenAI models with enterprise applications and APIs Implementation of secure AI architectures aligned with enterprise and regulatory standards Ensure data privacy, model governance, and responsible AI practices 5 to 12 years of experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV), Verint, Cerner, Marketing Cloud, and AWS services Expertise in AWS cloud services, particularly in designing and implementing serverless architectures using AWS Lambda, API Gateway, and other relevant services Proficiency in programming languages such as Python, JavaScript, or Java for scripting and developing integration solutions Knowledge of API design principles, RESTful APIs, SOAP APIs, and data formats (JSON, XML) Skills in designing and building GenAI solutions using Amazon Bedrock or similar GenAI platforms Familiarity with integration of foundation models such as Anthropic Claude and Titan Background in prompt engineering, optimization, and RAG (Retrieval Augmented Generation) architecturesVacancy posted a month ago
Similar jobs that could be interesting for youBased on the Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice in Gurgaon vacancy
Rs 2.5 - 4.5 lakhs p.a.
...9. Ensure all content aligns with the company's branding and communication... ...highlights the company's work, services, team, and achievements. 17.... ...Instagram Marketing Search Engine Optimization (SEO) Earn... ...events, catering, banquets, hotels, cloud kitchens, digital marketing,...CloudImmediate start- ...solves problems. We count on our DevOps Engineers to drive excellence and reliability into our products and services. As a leader in DevOps, you will lead a team focused on delivering... ...tuning and fault finding. Partner with development teams to improve services...CloudFull time
- ...Senior Analyst- FP&A - Gurgaon, India Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture... ...spark change. BCG delivers solutions through leading-edge management consulting along with...SeniorWork at officeLocal area
- ...HIRING: FINANCIAL PLANNING & ANALYSIS (FP&A) SENIOR ANALYST Card: AIOC-S01659236 Career... ...and long-range planning - Work closely with business stakeholders and cross-functional... ...BI, Tableau, Anaplan, TM1, SAP Analytics Cloud or OneStream is an added advantage....CloudSenior
- ...together: We’re stronger together by connecting people in diverse teams, so... .... We treat each other with care and respect and make time to give everyone a voice Job Description Role... ...completion. Coordinate with design, engineering, procurement, and site teams to...SeniorFull timeContract workFor contractorsNo agencyFlexible hours
Rs 5 - 8 lakhs p.a.
...creativity, agility, and performance—turning social buzz into scalable business results with smart platforms, micro-influencer networks, and ROI-focused storytelling. Role & Responsibilities Lead end-to-end social media campaigns across Instagram, LinkedIn, YouTube, and...SeniorContract workShift work- About the Role : We are looking for a Senior Software Engineer with hands-on Blockchain, Web3 and DeFi development experience to build and ship production... ...Contracts, Blockchain integrations, Wallet and Transaction services and Backend platforms, connecting Web3 capabilities with a...SeniorContract work
- ...scale, solving for analytical needs.- Collaboration : Collaborate with cross-functional partners to understand their business needs,... ...You have a Bachelor s degree in Math, Statistics, Comp Science, Engineering, or other technical field is a must.- You have a very good understanding...Senior
- About the Opportunity : Our client is looking to hire a senior Engineering & Technology Leader to build and lead the technology organisation for a rapidly evolving... ...candidate will have strong experience in retail technology, with a demonstrated track record of building CRM/customer...Cloud
Rs 2.16 lakh p.a.
...Handle B2B and B2C sales and promotion of services, culinary operations, customer service, planning... ..., and market research 2. Collaborate with the team to develop promotional strategies... ...of professionals. The services range from cloud kitchen services, catering solutions and...CloudImmediate start- ...experience selling Infrastructure-as-a-Service/Platform-as-a-Service (IaaS/... .... ~ Experience working with traditional/non-digital native... ...in India. ~ Experience in Cloud Sales and consultative selling... ...working with CRM systems (e.g., Salesforce). Experience with technical...CloudFull time
- ...Boston Consulting Group partners with leaders in business and... ...BCG delivers solutions through leading-edge management consulting along... ...operates — faster, smarter, and more connected than ever before. We don’t... ..., and/or digital employee services. Support development of deliverables...SeniorFull timeWork at officeLocal areaFlexible hours
- ...business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from... ..., all solutions are designed with SMEs in mind. With quick... ...ledger. ABOUT THE ROLE As an Engineering Manager at Tide, you will lead...CloudLong term contractFull timeWork at officeImmediate startRemote jobHome officeFlexible hours
Rs 59 lakh p.a.
...experiences that make it possible for guests to connect with communities in a more authentic way.... .... The Difference You Will Make: This senior leader is accountable for the end-to-end... ...across ACC tiers Partner with Engineering on calibration model for AutoQA Drive...SeniorFull timeShift work- ...Every day, you will collaborate with a team dedicated to providing... ...integrity and continuity across cloud infrastructures, driving operational... .... Manage NetBackup self-service (NSS) and appliance... ...to deliver expected results. Lead and participate in on-call rotations...CloudFull timeHybrid workWork at officeWork from homeFlexible hours
- ...client output in our One Platform ecosystem, with a strong focus on eClipse/NRSP and its... ...functional collaboration. Future growth into senior execution, platform operations, or... ...Principles: About NIQ NIQ is the world’s leading consumer intelligence company, delivering...Full timeLocal areaFlexible hours
- ...establish strong relationships with both our clients and our... ...create analyses. You will be leading a team of research analysts and... ...maintain strong relationships with senior client stakeholders Coach,... ...delivering analytics & insights services and conducting tactical client...SeniorFull timeLocal areaFlexible hours
- ...Boston Consulting Group partners with leaders in business and... ...BCG delivers solutions through leading-edge management consulting along... ...changing businesses, products, and services from the ground up, all while... ...experience in software engineering ~ Experience creating and using...CloudLong term contractTemporary workLocal area
- ...and deploying enterprise-grade cloud data platforms, incorporating... ...R, or similar. Experience with Gemini models, ADK, Gemini Enterprise... ...working with recommendation engines, data pipelines, or... ...including virtualization, hosted services, multi-tenant cloud infrastructures...Cloud
- ...passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers... ...discover, book, and experience travel with more ease, confidence, and joy. Our... ...the role As a Software Development Engineer II on Expedia Group’s Clickstream team...CloudLong term contractHybrid work
- ...territories worldwide. Together with our customers, we’re helping... ...a unique set of products and services that help people, businesses and... ..., Product Marketing, Merchant Cloud - Global Acceptance and... ...Merchant Cloud’s position as a leading merchant payments solutions provider...CloudWorldwide
- ...territories worldwide. Together with our customers, we’re helping... ...a unique set of products and services that help people, businesses and... ...-brand content solutions that connect our advertising partners,... ...design elements - Adobe Creative Cloud Produce creative guidelines...CloudFull timeWorldwide
- ...Site Reliability Engineer (SRE) Role Purpose The Site Reliability Engineer will work closely with Application, Infrastructure, and Network... ...leveraging modern automation and cloud-native practices. Key... ...Engineering teams to deliver reliable services. Required Skills &...CloudSeniorFull time
- ...Senior Data Research Analyst II As a Data Discovery and Enrichment Expert... ...methods, and work closely with product and customer stakeholders... ...Data & AI-Driven Discovery Lead complex data discovery, enrichment... ...and adoption support. Long-Service Awards: Recognizing dedication...SeniorLong term contractPermanent employmentCasual workImmediate startHome officeFlexible hours
- ...can be built on it, prove it with working models and prototypes,... ...product. Partner with product, engineering and domain experts to move... ...modern data stacks (Spark, a cloud warehouse such as Snowflake or... ...than just a workplace; it’s a connected community of people who truly...CloudFull timeFlexible hours
- ...Overview With a vision to build and sell Microsoft AI‑powered platforms, cloud services, and devices through a rich partner ecosystem , the Windows and Device Sales (WDS... ...competition. You will operate as a trusted advisor to senior IT and business leaders - anchoring engagement...CloudOngoing contractFull timeLocal areaWork from homeFlexible hours
- ...Lead Infrastructure Engineers help clients build and evolve systems that client organizations use to deliver... ...comfortable working within teams of people with diverse roles and levels of experience... ...help shape and build Thoughtworks’ cloud and infrastructure practice through collaboration...CloudFull timeFlexible hours
- ...About this opportunity: We are hiring MSIP Cloud Operations Assurance for Managed Services. Join us at Ericsson, a leading technology company as a MSIP Cloud Operations Assurance... ...will require cooperation in a key capacity with the Ericsson Service Delivery Units (SDU) to...CloudFull timeContract work
- ...management consulting firm. Awarded with Consultancy of the year in the... ...insurance companies, payment service providers and other key... ...Description Software Development Engineers are expert problem-solvers and... ...AI-assisted development, cloud services, and automation frameworks...CloudHybrid workWork at officeLocal area2 days week
- ...time-bound, and secure delivery services across 55,000+ locations in... ...creating long-term partnerships with our clients, enabling businesses... ...Position Overview: The Senior Ops Staff is responsible for executing... ..., and bold thinking—where your voice is heard and your contributions...SeniorImmediate startShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead / Senior AWS Connect Engineer with Salesforce Service Cloud Voice. Be the first to apply!
