ServiceNow CMDB Lead

Role Description : CMDB Lead with the ability and authority to ensure daily end to end delivery of Configuration Management services in accordance with this Configuration Management PlanRole Responsibilities : - Managing the day-to-day activities of the process including establishing priorities and work assignments- Tracking compliance to policies and procedures and resolving, escalating any compliance issues- Facilitates Configuration Management audits- Reviews critical incident outage resolution results and responses and dispositions of failed changes- Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition- Reviews and approves all changes where applicable- Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed- Mentors the organization on Configuration Management services concepts, policies, and procedures- Chairs the Configuration Control Board CCB and enacts changes as directed- Provides and approves all requirements, use cases, user stories, etc.- Overseeing the design, coding, and testing of reports as needed- Collecting and reporting on metrics as required- Identifying and reporting on non-compliance situations- Identifying service improvement opportunities- Mentoring and helping direct configuration management specialists and admins- Updating and maintaining configuration management data in the CMDB including accurate recording, classification, and identification of CIs- Monitoring data quality within the CMDB, identifying and rectifying inconsistencies or inaccuracies in a timely manner- Understand the structure of the CMDB and its alignment with the Common Services Data Model CSDM- Configure and maintain ServiceNow Discovery, Service Mapping, and data imports. Troubleshoot discovery failures and optimize automation- Suggest and develop automated processes to remove/retire stale CMDB data and relationships- Generating reports and dashboards to provide insights into configuration status, changes, and relationshipsTechnical and Industry Experience : - At least 8 years experience in managing and implementing ServiceNow CMDB, Discovery, and CSDM- Must have Hands-on experience with ServiceNow CMDB administration and core system functionality- Good Knowledge and experience on CSDM frameworks and implementations- Expertise in Building and Managing Integrations, APIs, Import Sets with third-party tools like SCCM, Active Directory, and monitoring systems and MID Server architecture- Strong expertise in automation tools such as Flow Designer, Scheduled Jobs, and scripting- Problem-solving mindset with the ability to identify and address data quality issues- Strong knowledge of ACLs and table maintenance- Expertise in ServiceNow Coding (JavaScript, business rules, client scripts, UI Policies, etc.)- Experience in CMDB Performance Analytics, application development, and ATF is beneficial- Experience on ServiceNow Platform core functionality is beneficialCertifications Preferred : - ServiceNow CIS - Data Foundations CMDB and CSDM (CIS-DF CMDB and CSDM)- ServiceNow Certified System Administrator (CSA)- ServiceNow Certified Application Developer (CAD)- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)- ITIL v3/4 Foundation (ref:hirist.tech)