Receptionist / Front Desk Executive

Magpie Group is a dedicated hospitality business committed to delivering exceptional service quality, consistency, and an outstanding customer experience across all its operations. We strive to create memorable moments for every guest, ensuring their comfort and satisfaction are at the forefront of our mission. Our approach emphasizes meticulous attention to detail and a proactive attitude in meeting diverse guest needs. As an employer, Magpie Group provides a dynamic and structured service environment where hospitality professionals can thrive. We foster a culture where teamwork, operational discipline, and unwavering guest satisfaction are paramount. Opportunities abound for individuals passionate about the industry to develop their skills, contribute to a cohesive team, and grow within a company that values dedication and excellence in service.

Magpie Group is seeking a friendly, professional, and customer-focused Front Office Receptionist to be the first point of contact for our guests. The ideal candidate will ensure smooth front desk operations by providing warm hospitality, handling reservations, managing guest check-ins and check-outs, and addressing guest inquiries with professionalism and efficiency.

Key Responsibilities

• Welcome guests warmly and create a positive first impression.
• Handle guest check-in and check-out procedures accurately and efficiently.
• Manage room reservations through the Property Management System (PMS).
• Answer phone calls, emails, and guest inquiries professionally.
• Provide information about hotel facilities, services, tourist attractions, and local transportation.
• Coordinate with Housekeeping, Food & Beverage, and Maintenance departments to ensure seamless guest service.
• Resolve guest concerns and complaints promptly or escalate them when necessary.
• Process payments, invoices, and maintain accurate billing records.
• Maintain guest records while ensuring confidentiality and data privacy.
• Monitor room availability and assist in maximizing occupancy.
• Prepare daily reports and maintain front office documentation.
• Ensure the reception area remains clean, organized, and welcoming.
• Follow company policies, SOPs, and hospitality standards.

Required Qualifications

• Graduate in Hospitality, Hotel Management, Tourism, or any relevant discipline.
• Freshers are welcome; prior experience in hotels or resorts is an advantage.
• Good communication skills in English and Hindi.
• Pleasant personality with excellent interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Knowledge of hotel management software (PMS) is preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and positive attitude.

Preferred Skills

• Excellent customer service and guest relations skills.
• Strong verbal and written communication.
• Problem-solving and conflict-resolution abilities.
• Time management and organizational skills.
• Teamwork and coordination with multiple departments.
• Attention to detail and accuracy.
• Ability to work in rotational shifts, weekends, and public holidays.

Salary & Benefits

• Competitive salary based on experience and qualifications.
• Service incentives and performance-based growth opportunities.
• Accommodation and meals (as per company policy).
• Employee training and career development.
• Paid leave and statutory benefits.
• Friendly and professional work environment.

Why Join Magpie Group?

At Magpie Group, we believe outstanding hospitality begins with passionate people. As a Front Office Receptionist, you'll play a vital role in creating memorable guest experiences while building a rewarding career with one of Uttarakhand's growing hospitality organizations.