Business Application Specialist

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for Business Application Specialist

As a Business Application Specialist, you will absorb all functionality of Siemens Mobility’s Software as a Service (SaaS) solution for railway customers. Next to that you are the first point of contact for our customers. Through various channels (Slack, JIRA, email) incidents and questions will be your responsibility and need to be resolved according to our SLA agreements. You know how to analyse the customer’s questions and offer them a solution because you know all the ins and outs of Siemens’ SaaS solution and are also familiar with our customer’s business.

You make sure you stay informed about the development of Siemens’ SaaS solution to be able to help our customers in the best way possible. By using the available tooling and through direct contact with the international development teams, you will not stop until you have come to a complete solution for our customer.

When new developments are required for a question, you know how to collect the necessary information so that one of the development teams can develop a solution.

According to your experience, you can act as a service manager for one or more customers and become their spokesperson on the operational side. You will receive extensive training in Europe for Siemens Mobility’s SaaS solution and bring back the knowhow to Indonesia to be the first point of contact for our customers.

You’ll make a difference by

• Quick and adequate answering of functional and technical questions from our customers and consultants
• You stay up to date on the changes/improvements of our software, to be able to help the customer as adequately as possible
• Sharing knowledge with fellow business application specialists through documentation and meetings.

Desired Skills:

• Bachelor’s degree
• Strong analytical thinking skills
• Excellent communicative and customer-oriented skills in both Bahasa Indonesia and English
• Experience in a similar position and/or working with software products is a benefit
• Experience in supporting customers in writing
• Proactive attitude and can perform under pressure
• Strong dose of inquisitiveness and curiosity;
• Experience with Jira and Confluence is a benefit. Self-motivated, highly driven and results focused

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Gurugram. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

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