Team Lead - P2P Quality-Pune
Rs 50000 - Rs 60000 per monthGratitude Inc
Team Lead - P2P Quality*
*Location:* Pune
*Experience:* 7 - 10 Years
*Band:* BPO 4/5
*Job Code:* 437078
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*About The Role:*
We are hiring a *Team Lead - P2P Quality* for our Pune location. The role requires strong expertise in end-to-end Accounts Payable process and Quality Control operations. You will be responsible for leading quality initiatives, ensuring adherence to CTQs, and driving process improvements across P2P operations.
*Key Responsibilities:*
- Lead end-to-end Quality Control operations for P2P
- Strong understanding of end-to-end cycle of Accounts Payable - Invoice Processing, Helpdesk, Payments, Vendor Master and T&E
- Ensure adherence to CTQs (Critical to Quality parameters), SOPs, policies, and compliance requirements
- Ensure daily audits are performed and reported to internal and external stakeholders
- Review audit findings, identify quality gaps, and recommend corrective & preventive actions
- Prepare RCAs and 5 Whys analysis for errors with strong preventive action plan
- Ensure all team deliverables are completed on time and compliant with relevant standards and policies
- Ensure compliance to all SLA and KPI targets
- Identify process gaps and drive improvement opportunities
- Handle internal reporting and adherence to SLAs
- Exceed daily / weekly / monthly targets on Team TAT and Accuracy
*Required Skills & Qualifications:*
- 7-10 Years of experience in P2P / Accounts Payable Quality
- Strong knowledge of Invoice Processing, Helpdesk, Payments, Vendor Master, T&E
- Experience in Quality Control, Audits, RCA, 5 Whys
- Excellent analytical and problem-solving skills
- Excellent communication skills at all levels
- Demonstrated proactive, positive conflict resolution skills
- Intellectual curiosity and proactive approach to process improvement
- Good understanding of Finance and Accounting processes
- Knowledge of ERPs - SAP, MS Office, Advanced Excel
*Good To Have:*
- / Post Graduate degree in Finance or Accounting
- 0-7 years of professional experience in Accounts Payables domain
*Apply Now for Team Lead - P2P Quality Role in Pune!*
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