Customer Service Representative IT - Fresher (WFH)
CareerXperts Consulting
work from home
- Remote job
Customer Service Representative IT
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
No experience required
No experience required
Apply By
Not Provided
Posted today
Fresher Job
Be an early applicant
About the job
In technology, support isnt just about fixing issues - its about restoring confidence.
The Customer Service Representative (IT) is the first line of support for users navigating software, systems, or digital platforms. This role is about listening carefully, diagnosing accurately, and resolving efficiently - while making every interaction feel professional and reassuring.
Its not just ticket handling.
Its experience building.
What This Role Will Focus On
- Respond to customer queries via phone, email, and chat
- Troubleshoot software, application, or basic technical issues
- Guide users step-by-step toward clear resolutions
- Escalate complex technical concerns to appropriate teams
- Document issues accurately in ticketing systems
- Follow up to ensure full resolution and satisfaction
- Identify recurring issues and share improvement feedback
What Success Looks Like
- High customer satisfaction scores
- Quick and accurate issue resolution
- Reduced repeat tickets
- Clear and empathetic communication
- Strong collaboration with technical teams
Skills & Experience Required
- 14 years of customer service or IT support experience
- Basic understanding of software systems and troubleshooting
- Excellent written and verbal communication skills
- Strong problem-solving ability
- Familiarity with CRM or ticketing tools
- Ability to work independently in a remote environment
- Patience, professionalism, and attention to detail
Why This Role Stands Out
- Fully remote across India
- Direct impact on user experience
- Exposure to IT systems and product environments
- Growth opportunities in technical support or operations
- Performance-based recognition
This role is for professionals who stay calm under pressure.
For individuals who turn technical challenges into smooth solutions.
For those who understand that in IT, great support builds lasting trust.
Because when users feel supported, technology feels simpler.
Earn certifications in these skills
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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Vacancy posted 7 hours ago
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