Front Office Supervisor

Set in a tranquil sector of Assam, the elegant Radisson Blu Hotel Guwahati offers stellar amenities and a peaceful location a short drive from the city center. Located on NH-37, our hotel provides easy access to Lokpriya Gopinath Bordoloi International Airport (GAU) and the nearby railway station. When you’re ready to explore, visit ancient Hindu pilgrimage sites like Kamakhya Temple or spot rare birds at Deepor Beel Wildlife Sanctuary. Business travelers appreciate our proximity to local industrial parks, universities, and technology companies, while families enjoy visiting the clouded leopards and macaques at Assam State Zoo, less than 10 minutes away. Prefer just to relax? Lounge by our outdoor infinity pool and soak up scenic views of the area’s verdant hills. You can maintain your workout routine with a visit to our health club and treat yourself to revitalizing treatments in our beautiful spa. With five on-site restaurants and a bar, you can enjoy a delicious meal or refreshing cocktail after on-site meetings or sightseeing. Whether you’re on a business trip or a vacation with your family, each of our 196 contemporary rooms and suites offers amenities for a convenient and enjoyable stay. Keep up with work using the large desk and free Wi-Fi, and prepare fresh coffee and tea in your hotel room with the handy coffeemaker. If you want breakfast in bed or a midnight snack, room service is available around the clock. Planning a major corporate event or the wedding of your dreams? We can help with outstanding services and spaces, including a beautiful terrace and an immense lawn for outdoor weddings and galas. We offer seven meeting rooms, including a flexible, 464-square-meter pillarless event space, complete with optional customized decor, on-site catering, and audiovisual equipment. The Brahmaputra Riverside Scenic Spot is 8 km from the property. The Assam State Museum is 16.6 km and the Deepor Beel Bird Sanctuary is 2.3 km from the property. The Assam State Zoo is 22 km. The Local Bus Station and the Kamakhya Railway Station are 7 km while the Lokpriya Gopinath Bordoloi International Airport is 15 km away. Dining option includes a multi-cuisine restaurant, Café B – You and a bar, Reign that serves refreshing beverages, and The Great Kabab Factory.

We at the Radisson Blu Hotel Guwahati are looking to hire a dynamic, vivacious, passionate, and experienced candidate for the job of front office supervisor.

Duties and Responsibilities of Front Office Supervisor:

1.Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated 

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager / Front office manager

Other Requirements:

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.
• Knowledge of Opera / Fidelio / Other world Class Property Management System is required.