Desktop Support Specialist

Experience: 3-4 Years
Job Title : Desktop Support Specialist
Location : Chandigarh
About the Company :
Allen Lund Company is a leading Nationwide Logistics provider in the US and Canada, with over 650,000 shipments managed annually. Headquartered in Los Angeles, we operate with 41 offices across the two countries and have two offices in India. Our mission is to provide top-tier logistics and transportation services, and we’re looking for a dedicated Desktop Support Specialist to join our dynamic team.

Job Overview:

We are looking for an enthusiastic and knowledgeable Desktop Support Specialist to provide technical support across a wide range of systems and devices. The role requires someone who is proactive, solution-oriented, and able to handle support requests via different channels to ensure a seamless user experience.

Key Responsibilities:

• Tier-One Support : Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution.
• Ticket Management : Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, ensuring all issues are tracked and resolved efficiently.
• Hardware and Software Support : Support and maintain desktops, laptops, desk phones, headsets, printers, and related peripherals, ensuring all systems are functioning optimally.
• Mobile Device Support : Provide support for iOS and Android devices, including mobile phones, tablets, and hotspots.
• Internet & Network Services : Troubleshoot internet connectivity issues, open tickets with service providers, and dispatch technicians as necessary.
• Google Workspace Administration : Support and maintain the Google Workspace Enterprise environment, ensuring smooth functionality and security for all users.
• Active Directory Management : Administer and manage the Active Directory environment, ensuring proper access control, user permissions, and account management.
• Anti-Virus Management : Install and maintain anti-virus software and clients, ensuring all devices are secure and protected.
• User Account Management : Handle the creation, modification, and deletion of user accounts across multiple platforms, including Active Directory, VPN, Email, and CRM systems.

Other Duties:

• Team Collaboration : Work closely with other IT team members to ensure smooth operations and effective problem-solving.
• Additional IT Tasks : Assist with software installations/uninstalls, after-hours team meetings, and Windows Server patching as assigned by the IT Manager.
• Continuous Improvement : Contribute to identifying and implementing improvements in IT processes and infrastructure.

Qualifications:

• Proven experience in desktop support, troubleshooting hardware and software issues.
• Experience with Active Directory, Google Workspace, and mobile device management.
• Strong troubleshooting skills for hardware, software, and network-related issues.
• Familiarity with antivirus software installation and management.
• Excellent communication skills, both verbal and written, and the ability to prioritize multiple support requests.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.