Staff Software Engineer

About RingCX:

• RingCX is RingCentral’s next-generation AI-powered Contact Center solution, designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.

We’re currently looking for: Staff Engineer

Responsibilities

• Work with engineering leaders, architects and business owners on clarifying requirements, provide feedback, offer technical solutions, provide implementation estimates.

• Review requirements and translate them into technical implementation – focusing on responding with output that delivers on the business value; provide product technical roadmap definition and lead development for any implementations, proof of concepts etc.

• Plan and coordinate work between cross-functional and geographically distributed teams to assure timely implementation and delivery to production environment

• Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment

• Perform design, architecture and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality

• Architect, Design, Build/Create for Digital channels.

• Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to

• Participate in code reviews and other efforts to maximize quality of RingCX products

• Promote and contribute to all aspects of employing automation, across all test layers and development pipelines. (from unit through functional up to and including end to end/system/solution test).

• Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests

• Work in a distributed team spanning across multiple time zones

• Effectively communicate and collaborate on design and technology with management and other engineering teams

Qualifications:

• Bachelor's degree in Computer Science, Engineering or a related field or equivalent, is required

• 14+ years in an engineering software development role building backend services, APIs

• Proven track record in delivery of event-driven, highly available, scalable, resilient enterprise grade commercial cloud services.

• Proficiency in developing RoR and ReactJS and reactive event driven applications. 

• Deep understanding of micro services architecture paradigm, event driven system design, distributed systems, eventual consistency principles

• RDBMS skills: writing advanced queries, designing table structure / indexes / triggers, query optimization / query plan analysis

• Experience with at least one public cloud platform, preferable with AWS

• Familiarity with Cloud based CI/CD methodologies.

Nice to have:

• Industry experience in UCaaS/CCaaS, Telephony and PBX domains

• Hands on experience deploying applications using Kubernetes

What we offer: 

• Mediclaim Benefits

• Paid Holidays

• Casual/Sick Leave

• Privilege Leave

• Bereavement Leave

• Maternity Leave

• Paternity Leave

• Wellness Coaching

• Employee Referral Bonus

• Professional Development Allowances

• Night Shift Allowances