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MS Dynamics CRM Techno-Functional Consultant

SK HR Consultants

Position : MS Dynamics CRM Techno-Functional ConsultantExperience : 8-10 YearsLocation : NoidaWork Mode : OnsiteEmployment Type : Full-TimeImmediate Joiners Only : Serving NoticeLocation Preference : Local NCR candidatesNo. of Positions : 2Budget : up to 24 LPARole Overview : We are looking for an experienced Microsoft Dynamics CRM Techno-Functional Consultant with 810 years of hands-on experience in Microsoft Dynamics 365 CRM. The candidate should have a strong combination of functional consulting, solution design, customization, configuration, and technical development skills, along with the ability to work closely with business stakeholders and technical teams.Key Responsibilities : - Work with business stakeholders to understand requirements, translate business processes into Dynamics CRM solutions, and provide techno-functional recommendations.- Configure and customize Microsoft Dynamics 365 CRM including entities/tables, forms, views, dashboards, business rules, workflows, business process flows, and security roles.- Design and implement CRM solutions using Power Apps, Model-Driven Apps, Power Automate, and Dataverse.- Develop and customize CRM components using C#, .NET, JavaScript, plugins, custom workflow activities, and APIs.- Develop and maintain plugins, custom actions, workflows, integrations, and client-side scripts.- Design integrations between Dynamics CRM and external systems using REST/SOAP APIs, Azure Functions, webhooks, and integration platforms.- Work extensively with Microsoft Dataverse including data modelling, relationships, security, and data management.- Analyse existing CRM implementations, identify gaps, and recommend improvements, enhancements, and best practices.- Prepare functional and technical design documents, solution specifications, user stories, process flows, and technical documentation.- Participate in requirement gathering, solution design, development, testing, UAT, deployment, and post-production support.- Troubleshoot production issues, perform root-cause analysis, and provide timely resolution.- Collaborate with developers, QA teams, architects, project managers, and business users throughout the implementation lifecycle.- Support CRM upgrades, migrations, deployments, and release management across environments.- Ensure solutions follow Microsoft Dynamics 365 best practices, security standards, scalability, and maintainability requirements.- Mentor junior developers/consultants and provide technical guidance where required.Technical & Functional Requirements : - 810 years of overall experience with Microsoft Dynamics CRM / Dynamics 365 CE.- Strong hands-on experience as a Techno-Functional Consultant with both functional and technical CRM expertise.- Strong knowledge of Dynamics 365 Customer Engagement (CE) and CRM architecture.- Hands-on experience with Power Apps Model-Driven Apps, Dataverse, Power Automate, and Power Platform.- Strong experience in CRM configuration including entities/tables, forms, views, business rules, workflows, business process flows, dashboards, security roles, and field-level security.- Strong development experience with C#, .NET, JavaScript, Dynamics 365 Plugins, Custom APIs and Custom Actions.- Experience with Dynamics 365 integrations using REST APIs, SOAP, Azure Functions, webhooks, or similar technologies.- Good understanding of Dataverse data modelling, relationships, security model, and solution management.- Experience with CRM data migration, integration, deployment, and environment management.- Good understanding of Azure services relevant to Dynamics CRM integrations.- Experience working with ALM, managed/unmanaged solutions, Power Platform environments, and deployment pipelines.- Strong understanding of SDLC, Agile/Scrum methodology, testing, UAT, and production support.- Ability to create functional and technical documentation and communicate effectively with business and technical stakeholders.- Strong analytical, troubleshooting, problem-solving, and stakeholder-management skills.Preferred Skills : - Microsoft Dynamics 365 / Power Platform certifications will be an advantage.- Experience with Azure DevOps, Git, CI/CD, and Power Platform deployment pipelines.- Exposure to Power BI and CRM reporting.- Experience in CRM modernization, migration, or upgrade projects. (ref:hirist.tech)

Vacancy posted a month ago
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