Associate for External Application
Labcorp
Labcorp seeks an Associate for External Applications in Bangalore to process user access requests, provide technical support to internal and external clients, and manage daily operational tasks. The role involves troubleshooting, escalation coordination, and adherence to standard procedures within a rotational shift environment.
Responsibilities
- Review and verify user access request forms from clients and internal teams
- Submit user access requests in IT Central system
- Troubleshoot and resolve technical issues for internal and external users
- Act as primary contact for client inquiries via email, phone, and virtual meetings
- Escalate unresolved issues to appropriate internal teams and ensure timely resolution
Requirements
- Master's degree in life sciences
- Proficiency with Microsoft Office tools: Outlook, Excel, Teams, PowerPoint, Edge, OneNote
- Strong problem-solving skills and attention to detail
- Demonstrated ability to prioritize tasks and communicate effectively
- Applications support knowledge (preferred)
- Customer service experience (preferred)
- Local language proficiency in addition to English (preferred)
Vacancy posted 6 days ago
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