Google CCAI/GECX Developer - Conversational AI
Glauben Technologies
Required Technical Skills : Google CCAI Technologies : - Google Contact Center AI (CCAI)- Dialogflow CX- Conversational AI- Virtual Agent Development- Contact Center AutomationGECX / Generative AI : - Google GenCX / GECX Playbooks- Gemini Models- Vertex AI- Prompt Engineering- Prompt Evaluation- LLM Integrations- AI Agent DesignDevelopment : - Python- REST APIs- gRPC- Webhook Development- Microservices ArchitectureCloud Technologies : - Google Cloud Platform (GCP)- Cloud Functions- Cloud Run- BigQuery- Vertex AI- Pub/Sub- Cloud StorageDatabase & Tools : - SQL- Postman- GitHub- GitLab- JIRAPreferred Skills : - Experience with telecom, banking, healthcare, retail, or customer service contact centers.- Knowledge of speech analytics and conversational analytics.- Hands-on experience with RAG (Retrieval Augmented Generation) architectures.- Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.- Exposure to omnichannel customer engagement platforms.- Understanding of IVR call flows, contact center operations, and customer experience transformation programs. (ref:hirist.tech)
Vacancy posted 16 days ago
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