Associate, Program Operations

Position Overview: The Associate, Program Operations will support the effective implementation of literacy and gender equality programs across Jharkhand, Delhi and Bihar. Reporting to the Senior Manager, Program Operations, the role will assist in program planning, execution, reporting, and budget management to ensure alignment with organizational objectives. The position involves close coordination with state teams, as well as departments at the Country Office (CO) and Global Office (GO) levels while ensuring adherence to organizational policies and guidelines. Responsibilities: Support procurement processes ensuring compliance with quality standards and procurement guidelines. Support timely preparation and submission of program, project & event reports and Implementation Calendars for allocated states, coordinate monthly operation calls. Coordinate the submission and review of Country Office (CO) and Global Office (GO) level reports from assigned states, working closely with RME (Research Monitoring and Evaluation) for final reporting. Coordinate across department teams, including Finance, Admin, GEP, and Literacy Programs to complete activities at Country and State level, to ensure smooth operations, identify operational challenges and facilitate timely resolution. Maintain records of state-level partnerships, ensuring timely renewal of agreements and MoUs. Identify implementation challenges and propose actionable solutions, escalating unresolved issues to the Manager. Undertake field visits as per touch points and program requirement, participate in the trainings and review meetings in consultation with the manager. Operational Excellence Support: Provide operational support to State teams to ensure efficient program delivery while maintaining quality standards. Support in designing and implementing adaptive systems to enhance field-level operational efficiency, including updating ICs (Internal Committee) and managing trackers, toolkits, and frameworks