Senior Student Success Executive

Job profile: The role of the Senior Student Success Executive is to play the role of the coach by motivating students. This would involve regular interaction, information sharing, motivating and coaching them for higher performance. This role would play a critical role by acting as a bridge between technical mentors and placement team. The overall goal is to improve placement conversions by motivating students.

Qualifications: Any degree

Responsibilities:

• Regularly interact with students from various batches on as 1:1 or smaller groups. Share their performance data and constantly motivate them to work on gap areas.
• Motivate the performing students to do better, Understand and identify the root cause and improvement areas of students who requires to perform better, empathize with them and share individual performance plan
• Work internally with technical mentors and placement teams to address student concerns and ensure they are closed on time.
• Conduct periodic student satisfaction surveys and own execution of improvement actions.
• Handle student /parent escalations in a professional manner by bringing them to closure promptly.
• Ensure placement conversions are improved across batches by improving student activity completion in terms of attendance, assignments and projects

Skills:

• Excellent background in People Skills
• Excellent written and oral communication skills
• Dynamic and go-getter mentality to get things done on time
• Ability to motivate students by building engagement and trust
• Handle daily activities of student co-ordinators and ensure day-to-day student support activities are handled on time.
• Previous experience in handling students in Academia / Counseling would be a plus
• Proficiency in usage of various office applications (Word, Excel, PowerPoint)

Experience: 4+ years of experience