Ecommerce Head
Hirestar job Bank
Position: E-Commerce Head – India Role
Summary We are seeking a dynamic and result-oriented E-Commerce Head – India to lead and scale our online business across marketplaces and D2C channels. The role will own the complete P&L, drive revenue growth, optimize profitability, and strengthen brand presence across India’s digital ecosystem.
Key Responsibilities
1. Business & P&L Ownership • Own end-to-end e-commerce P&L for India • Drive revenue growth, margins, and market share • Deliver budgeted targets and profitability
2. Marketplace Management • Lead key platforms: Amazon, Flipkart, Jiomart, etc. • Manage assortment, pricing, promotions, and visibility • Drive Joint Business Plans (JBP) with marketplace partners
3. D2C & Digital Growth • Scale D2C website performance and conversions • Improve customer journey, retention, and loyalty programs • Identify new growth channels (quick commerce, social commerce)
4. Performance Marketing • Lead digital marketing: SEO, SEM, paid ads, and social media • Optimize ROAS, CAC, and customer acquisition • Drive data-led campaign strategies
5. Operations & Customer Experience • Ensure seamless order fulfillment and high OTIF (>98%) • Minimize returns, cancellations, and stockouts • Improve NPS, CSAT, and repeat purchase rates
6. Team Leadership • Build and lead high-performing e-commerce and digital teams • Collaborate with Sales, Supply Chain, Finance, IT, and Marketing Key KPIs • Revenue growth & P&L achievement • ROAS / Marketing ROI • Conversion rate & traffic growth • Marketplace share & SKU expansion • Customer satisfaction (NPS, CSAT)
Qualifications & Experience
• Bachelor’s degree (MBA preferred)
• 10–15 years in e-commerce • Strong experience in Indian marketplaces & D2C • Proven track record in scaling online revenue Key Skills • P&L management & commercial acumen • Marketplace & digital marketing expertise • Data-driven decision making • Leadership & team management • Strategic thinking with execution focus Reporting • Reports to: Managing Director • Leads: Marketplace, D2C, Digital Marketing & Content Teams
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