Sonata Software - Senior Microsoft 365 Engineer - Defender/Intune/Entra ID

Daily Responsibilities : - Manage L2 incident tickets and service requests within defined SLAs.- Monitor M365 health dashboards and resolve service availability alerts daily.- Administer Microsoft Defender policies and investigate security alerts for endpoints.- Manage user identities, access permissions, and group memberships in Entra.- Deploy and manage Intune policies for mobile devices and laptops.- Ensure seamless integration of M365 security logs with SOC.- Execute license migrations and user data transfers to new subscriptions.- Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.- Analyze M365 and Azure logs to troubleshoot complex technical issues.- Facilitate Windows OS upgrades to Enterprise editions.- Generate weekly usage reports and security compliance posture for management.- Provide technical support for M365 Outlook, Teams, and Office applications.Additional Responsibilities : - Create and update technical documentation for internal knowledge base systems.- Conduct user awareness training sessions for new M365 feature adoption.- Build strong personal relationships with new customers and build rapport with their users.- Assist in the rollout and configuration of Microsoft 365 Copilot.- Support internal audits by providing evidence of security policy compliance.- Coordinate with Microsoft OEM support for resolving complex L3 issues.Technical Capabilities : - Should have minimum BE/B Tech/MCA Degree.- With minimum 0-3 years of relevant experience in M365 solution and Valid Certification in M365 Components or MCSA.- Should have good communication skills. (ref:hirist.tech)