Customer Contract Associate

about the role

key accountabilities

key result / decision areas (outcomes)

Customer engagement and support:

  • Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
  • Engages with customer to support QTO process related requests
  • Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues. Responsible for resolving and responding to customer s billing/invoice inquires
  • Responsible for commercial inventory management
  • Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage
  • Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)

Bid support and non-organic growth activities:

  • Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
  • Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops

Quote to Order:

  • Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
  • Is responsible for maximising profitability of the organic growth.
  • proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management
  • Participate on initiatives and projects to improve the QTO-process, aim for Operational Excellence
  • Proactive document and continuously develop customer specific processes, templates and requirements

Other

  • Drive Sales Operation processes / requests with various sales and non-sales departments within Orange Business Services (CSO, Billing, Finance, etc.)

knowledge and abilities

Team player that is communicative, organized, flexible and used to work in a stressful environment

Sales driven, commercial behavior with respect for company compliancy rules

Ability to identify problems and work to resolution as required

Experienced working towards targets and deadlines

Is able to build a network of people, getting things done

Having a good understanding what influence invoice or payment issues can have on a company s cash flow

have a good understanding for what influence customer experience and company objectives

Understand customer (internal and external) challenges and needs, listening skills

Having a good understanding what influence invoice or payment issues can have on a company s cash flow

about youeducation, qualifications, and certifications

Academic business degree or equivalent

Languages: English fluently mandatory

supported country language is welcomed

experience

2 to 4 years experience as Sales or Account Associate, Sales operation or in Sales support

job skills and certifications

  • Clear proactive internal and external customer communication
  • Able to deal with dual reporting lines and virtual teams
  • Fast learning and self-motivated
  • Negotiations / Delegation skills
  • Demonstrate responsibility/taking ownership
  • Ability to manage many tasks at the same time
  • Proactive behavior

Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Customer Contract Associate in Gurgaon vacancy
  • Role - Tender and Contract Management AssociateLocation - Gurgaon  1.      Tender Management: a.      Submitting a tender on behalf of the Company b.      Supporting tenders quoted by the dealer. c.      GEM – all activities with respect to OEM registration of product... 
    Suggested
    Contract work

    Randstad

    Gurgaon
    a month ago
  • Customer Service Associate Start Date Starts  Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience... 
    Suggested
    Immediate start

    Reliance Retail

    Gurgaon
    6 days ago
  •  ...Actively hiring Customer Success Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 8,00,000 - 10,00,000 ₹ 8,00,000 - 10,00,000 /year... 
    Suggested
    Work at office
    Immediate start
    Worldwide

    Sumtracker.com

    Gurgaon
    6 days ago
  •  ...Actively hiring Customer Support Associate Start Date Starts  Immediately...  ...enterprises and vendors, facilitating efficient handling of contracting jobs, resources, timesheets, documents, tasks, and invoices... 
    Suggested
    Temporary work
    Immediate start
    Shift work

    Prolegion Pvt. Ltd.

    Gurgaon
    25 days ago
  •  ...Title: Customer Service Associate Location: Gurugram, Sector 49 Rotational Shifts We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact... 
    Suggested
    Shift work

    Blue Solutions

    Gurgaon
    13 days ago
  •  ...Actively hiring Customer Service Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year... 
    Immediate start

    Benepik

    Gurgaon
    18 days ago
  •  ...Actively hiring Customer Experience - Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 3,00,000 - 3,50,000 ₹ 3,00,000 - 3,50,000 /year... 
    Immediate start

    CoverYou

    Gurgaon
    22 days ago
  • Customer Service Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 2,64,000 - 3,24,000 ₹ 2,64,000 - 3,24,000 /year... 
    Immediate start

    Cube Consultancy Services

    Gurgaon
    8 days ago
  •  ...Process Associate - Customer Care - HIG022705 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire... 
    Full time
    Relocation

    Genpact

    Gurgaon
    11 days ago
  • Customer Service Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 3,00,000 - 3,60,000 ₹ 3,00,000 - 3,60,000 /year... 
    Permanent employment
    Full time
    Immediate start
    Shift work
    Night shift

    PLATINOX CONSULTANT PRIVATE LIMITED

    Gurgaon
    15 days ago
  • Customer Service Associate Start Date Starts  Immediately CTC (ANNUAL) ₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year... 
    Immediate start
    Shift work

    Human Before Resource Private Limited

    Gurgaon
    19 days ago
  •  ...Company- Transcom Process- phone pay Position- customer success associate Qualification- graduate. Experience- both fresher and experienced  Voice process salary- 23 ctc to 25 ctc Interview mode- walk in interview Responsibility- heading customer queries... 
    Immediate start
    Shift work
    Day shift
    1 day week

    Lisa HR Consultancy

    Gurgaon
    3 days ago
  • votre rôle Represent and champion Customer within Orange Business Services and be Orange's ambassador within customer's organization Fully understanding the nature of the Customer’s business and the applications they operate over the Orange's network.  To define... 
    Long term contract
    Work at office
    Local area
    Work from home
    Hybrid work
    Flexible hours

    Orange Business

    Gurgaon
    a month ago
  •  ...and New Delhi (India). Responsibilities: ~Being able to provide product support and training to help create more product value for customers  ~Able to provide proactive problem resolutions ~Develop healthy customer relationships ~Evaluate and analyse customer need ~... 
    Contract work
    Shift work

    LCX AG

    Gurgaon
    a month ago
  • Lakshya, a Keywords Studios company, in India is headquartered in Gurgaon and has a team of over 700 employees spread across studio facilities in Gurgaon, Pune and Seattle, and sales offices in San Diego and Tokyo. Setup in 2004, Lakshya has, over the last 20 years, created...
    Full time
    Contract work

    Lakshya Digital

    Gurgaon
    4 days ago
  •  ...and MIS related to Land Legal aspects Proactive mindset towards additional tasks as assigned by the Management related to various contracts and MoUs. Shall be responsible to lead and guide land team related to legal cases/dispute related to land title.... 
    Full time
    Local area

    ib vogt GmbH

    Gurgaon
    4 days ago
  •  ...Titles. Requirements 1. A graduate with working experience of more than 3+ years in character setup / rigging 2. Able to build custom biped, quadruped, facial and mechanical rigs 3. Good knowledge of anatomy for both human/biped and animal/quadruped 4. Equally proficient... 
    Contract work
    January

    Lakshya Digital

    Gurgaon
    28 days ago
  •  ...Senior Manager - Counsel, Contracting, AI and Technology - COR031674 Ready to shape the future of work? At Genpact, we don’t just adapt...  ...rights or terms that the company can ultimately offer to its customers, with focus on intellectual property rights, warranties,... 
    Contract work
    Work at office

    Genpact

    Gurgaon
    6 days ago
  •  ...Contract Management-AM - RET006547 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape...  ...· Should be able to effectively manage internal / external customers & stake holders · Assumes additional responsibilities as assigned... 
    Full time
    Contract work

    Genpact

    Gurgaon
    more than 2 months ago
  • Job Description: Job Summary: The Contracts Manager is responsible for overseeing contract management, ensuring compliance with contractual terms, mitigating risks, and optimizing contractual outcomes for infrastructure projects. This role requires strong expertise in contract... 
    Full time
    Contract work
    For subcontractor

    Recex

    Gurgaon
    8 days ago
  •  ...PA- Customer Care - BFS044845 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the...  ...technology, and AI.    Inviting applications for the role of Process Associate- Customer care You’ll be responsible for developing trusting... 
    Full time

    Genpact

    Gurgaon
    3 days ago
  •  ...Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life...  ...service, Commercial etc. • External: Customer, Global & Local Contract Manufacturers, Plants, Joint Ventures Counter parts, 3PL Partners... 
    Contract work
    Local area

    Corning

    Gurgaon
    9 days ago
  • The Company Egon Zehnder () is the world’s preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560 consultants who bring together vast industry experience and diverse insight, operating globally through...
    Contract work

    Egon Zehnder

    Gurgaon
    more than 2 months ago
  •  ...deep dive into client's day-to-day-operations. You have retail or customer service experience and are an effective communicator with the...  ...are self-motivated and a great team player. This is a temporary, contract role with the potential for extension. WHAT YOU'LL DO: Deliver 5... 
    Contract work
    Temporary work

    2coms

    Gurgaon
    19 days ago
  • Customer Service Start Date Starts  Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience... 
    Immediate start

    IEnergizer

    Gurgaon
    4 days ago
  • Job Description : Senior Associate SAP TMSkill : SAP TMOpen Role : 1Years of Experience : 6-...  ...the TM module :- Freight Orders- Freight Contracts- Freight Settlement and Posting- Post Processing...  ....- Contribute to winning and supporting customer engagements from both technical and... 
    Hybrid work
    Flexible hours
    Afternoon shift

    FutureSoft India Pvt Ltd

    Gurgaon
    4 days ago
  •  ...innovatively, and listen to each other and customers in meaningful ways.  If you are...  ...Process Support: *    Process closed contracts/Opportunities within Salesforce through...  ...process *    Manage all contracts and associated client entitlement data with Salesforce,... 
    Contract work

    Moody's Corporation

    Gurgaon
    12 days ago
  •  ...Actively hiring Corporate Sales Associate Start Date...  ...strong relationships with clients to ensure customer satisfaction 3. Communicate effectively...  ...needs and propose solutions 4. Negotiate contracts and agreements to secure new business opportunities... 
    Full time
    Work at office
    Immediate start

    STARTUP SQUAD PRIVATE LIMITED

    Gurgaon
    14 days ago
  •  ...onboarding process for new clients, ensuring smooth setup and configuration of the platform.•Work closely with internal technical teams to customize platform features, integrate with existing client systems, and meet specific business requirements.Customer Support & Relationship... 
    Full time

    Skyleaf

    Gurgaon
    1 day ago
  •  ...Key Responsibilities: Internal Coordination: Liaise with all internal departments (Finance, Sales, Service, SCM, etc.) to resolve customer-related issues in a timely and effective manner. Escalation Handling: Act as the first point of contact for escalations from... 
    Full time

    Skyleaf

    Gurgaon
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Contract Associate. Be the first to apply!

Sign up to access all features of our service
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions