Senior Implementation Project Manager

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Experience: 8+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for an experienced  Senior Project Manager – AI Delivery to lead complex enterprise technology implementations, with a strong focus on  AI-powered chatbots, voicebots, Large Language Models (LLMs), conversational AI, and intelligent automation .

The ideal candidate will combine strong project management expertise with technical understanding, customer leadership, and the ability to deliver large-scale AI and SaaS programs. You will be responsible for translating business objectives into actionable delivery plans, coordinating cross-functional teams, managing risks, and ensuring implementations achieve measurable business outcomes.

Requirements

Key Responsibilities

• Lead end-to-end delivery of complex  enterprise AI and SaaS implementation programs , from project initiation and planning to deployment and post-launch support.
• Manage enterprise implementations involving  LLM-powered chatbots, voicebots, conversational AI, and intelligent automation solutions .
• Translate customer requirements and business objectives into structured project plans, delivery roadmaps, milestones, and execution strategies.
• Build strong relationships with enterprise customers and senior stakeholders, including CXOs and business leaders.
• Conduct weekly business reviews (WBRs), monthly business reviews (MBRs), executive reviews, and project governance meetings.
• Coordinate with Product, Engineering, QA, AI, and other cross-functional teams to ensure smooth project execution.
• Define project scope, timelines, resource requirements, dependencies, and delivery commitments.
• Drive Agile execution through sprint planning, daily stand-ups, retrospectives, and regular progress reviews.
• Track project progress using tools such as  Jira, Asana, MS Project , or similar project management platforms.
• Identify delivery risks, resolve execution bottlenecks, manage escalations, and implement corrective actions.
• Ensure solutions meet agreed quality, performance, security, and business requirements before go-live.
• Monitor adoption, automation outcomes, operational efficiency, and customer experience improvements after implementation.
• Manage multiple enterprise programs simultaneously while maintaining visibility into timelines, risks, budgets, and outcomes.
• Mentor project managers and delivery teams, fostering accountability, collaboration, and a strong execution culture.
• Continuously improve delivery frameworks, governance practices, documentation, and implementation processes.

What Makes You a Great Fit

• 8+ years of experience in technical project management, program management, SaaS implementation, or enterprise technology delivery, including at least 3 years in a senior or team-handling role.
• Proven experience delivering complex, customer-facing enterprise implementations from initiation through go-live.
• Hands-on exposure to  AI/LLM-powered applications, chatbots, voicebots, conversational AI, or intelligent automation platforms .
• Strong understanding of SaaS implementation lifecycles, Agile methodologies, project governance, and delivery management.
• Excellent stakeholder management, communication, negotiation, and executive presentation skills.
• Ability to engage confidently with CXOs, enterprise customers, and senior decision-makers.
• Strong expertise in project planning, scope control, resource allocation, risk management, and delivery tracking.
• Proven ability to manage multiple projects, competing priorities, and complex dependencies.
• Experience mentoring project managers and building high-performing delivery teams.
• Strong analytical thinking, structured problem-solving, and decision-making under pressure.
• Proficiency in project management tools such as Jira, Asana, or MS Project.
• Certifications such as  PMP, Scrum Master, or equivalent are an advantage.
• Experience in AI-led customer experience, CRM, conversational AI, automation, consulting, or enterprise SaaS platforms is preferred.
• A strong ownership mindset with a focus on customer success, delivery excellence, and measurable business impact.