Dynamics 365 CRM & ERP + Jira IT Project Manager (Azure DevOps)
ITC WORLDWIDE
Pune
- Remote job
As a Jira IT Project Manager , you will lead the delivery of a modern Data Hub and Dynamics 365 transformation initiative , including CRM & ERP implementations integrated with Azure-based infrastructure and DevOps practices.
This role will drive projects spanning data ingestion, standardization, validation, master data management (MDM) , and advanced reporting, while ensuring seamless integration with Dynamics 365 Customer Engagement (CRM) and ERP platforms (Finance, Supply Chain, or Business Central) .
Key Responsibilities
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Lead full lifecycle delivery of Dynamics 365 CRM & ERP implementations integrated with a modern Azure-based data platform
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Manage multiple technology projects using Agile (Scrum) and Waterfall methodologies , leveraging Jira and Azure DevOps
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Drive execution of data hub capabilities including:
- Data ingestion and transformation
- Data standardization and validation
- Master Data Management (MDM)
- Enterprise reporting and analytics (Power BI)
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Collaborate with business and technical teams to align Dynamics 365 solutions with enterprise data architecture
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Partner with stakeholders to translate business needs into scalable CRM & ERP solutions using Dataverse and Azure services
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Ensure successful integration between:
- Dynamics 365 (Sales, Customer Service, Finance, SCM)
- Azure Data Services (Data Factory, Synapse, Data Lake)
- Third-party systems
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Take full accountability for project delivery (scope, timeline, budget, and quality)
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Maintain project governance artifacts including:
- Project plans & schedules
- Risk & issue management
- Financial tracking and reporting
- Resource and vendor coordination
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Drive continuous improvement , Agile maturity, and DevOps adoption across project teams
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Lead project communications with sponsors, stakeholders, and delivery teams
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Mentor junior project managers and contribute to Portfolio Management best practices
Required Qualifications
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Bachelor's degree or equivalent experience
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5+ years in IT Project Management , delivering enterprise technology and cloud-based solutions
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Proven experience managing Dynamics 365 CRM and/or ERP implementation projects
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Strong experience with:
- Jira (Agile project management)
- Azure DevOps (CI/CD, backlog management, release pipelines)
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Experience delivering projects in one or more areas:
- Cloud (Azure)
- DevOps
- Enterprise business applications (CRM/ERP)
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Solid understanding of:
- Data platform architectures and MDM
- Integration patterns (APIs, middleware, Dataverse)
- Change management practices
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Demonstrated ability to:
- Lead cross-functional teams
- Communicate effectively with clients and executives
- Deliver multiple concurrent projects
Preferred Qualifications
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Scrum Master experience or certification (CSM / PSM)
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PMP certification (required or strongly preferred)
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Experience with:
- Power Platform (Power Automate, Power Apps)
- Dataverse and Dynamics 365 integrations
- Power BI reporting environments
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Exposure to ITSM frameworks and tools (Jira Service Management, ITIL)
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Experience in training and upskilling teams in Jira, Azure DevOps, and ITSM practices
Value Proposition of the Role
- Lead a strategic transformation initiative combining Dynamics 365 CRM & ERP, Azure Data Platform, and DevOps
- Work at the intersection of business applications, data modernization, and cloud infrastructure
- Drive impactful delivery across data, applications, and enterprise platforms
Vacancy posted a month ago
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