International Customer Service Representative
Grovon Solutions
Work from Anywhere in India | US Shift | GCC Setup
Are you an experienced customer support professional with a strong background in international voice processes? We're building a dedicated customer support team in India for a leading global event ticketing platform and are looking for professionals who thrive on resolving customer concerns with empathy, ownership, and efficiency. What You'll Do ✅ Handle inbound calls from US customers regarding ticket bookings, cancellations, refunds, disputes, and account-related concerns.
✅ Own customer grievances end-to-end—from complaint registration to resolution.
✅ Assist customers with platform navigation, booking issues, and escalation processes.
✅ Manage payment disputes and chargeback-related queries.
✅ Maintain accurate customer records through CRM and ticketing systems.
✅ Deliver exceptional customer experiences while meeting quality, CSAT, and resolution KPIs. What We're Looking For ✔️ 3+ years of experience in Voice/BPO operations.
✔️ Minimum 1 year in a US or International Voice Process.
✔️ Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly preferred.
✔️ Strong complaint resolution and escalation handling skills.
✔️ Excellent spoken and written English with a clear, professional communication style.
✔️ Experience with CRM platforms such as Salesforce, Freshdesk, or similar tools.
✔️ Stable employment history with demonstrated tenure and commitment. Work Setup 100% Work From Home
US Shift (Evening/Night Shift IST)
Reliable internet connection and dedicated workspace required
Opportunity to be part of a growing Global Capability Centre (GCC) operation serving international customers. Why Join Us? Fully remote role with international exposure
High-ownership environment where your contributions matter
Opportunity to work directly on customer experience for a global platform
Dynamic GCC/startup culture with room for growth and learning
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the International Customer Service Representative in Kota vacancy
- ...India | US Shift | GCC Setup Are you an experienced customer support professional with a strong background in international voice processes? We're building a dedicated... .... ✔️ Experience in Insurance, BFSI, Credit Card Services, Claims Processing, or Grievance Management is highly...SuggestedRemote jobWork from homeUS shiftNight shiftAfternoon shift
Rs 14 - 16 lakhs p.a.
...Customer Success Manager Intern Pipeline AI · Remote (Strong overlap with US Hours) · Internship About Pipeline AI Pipeline AI is an early-stage AI company building intelligent revenue and outbound platforms for modern GTM teams. We help teams plan smarter and execute...SuggestedPaid InternshipFull timeInternshipRemote job- ...timely and personalized communication with customers approaching the end of their subscription... ...: Gather feedback and relay insights to internal teams to improve offerings and retention... ...trust and loyalty by delivering exceptional service and demonstrating genuine care for...SuggestedFull timeWorldwide
Rs 100000 per month
...and refined aesthetics. Our team works on luxury projects with international standards, disciplined workflows, and a strong professional culture... ..., and close bookings for wedding photography and filmmaking services. This role requires strong communication skills, confidence...SuggestedLong term contractRemote jobRs 30000 per month
...Remote Salary: ₹30,000/month (Starting) About the Role: We are looking for an experienced and driven professional to support our international outreach efforts. This is not a sales role . Your primary responsibility will be to connect with universities and colleges globally...SuggestedRemote job- ...Employment Type: Full-Time About the Role We’re looking for Customer Support Executives to handle international (primarily US-based) customers for our client. If you... ...email. Provide accurate information about products, services, and orders Resolve customer queries and complaints...Full timeRemote jobWork from homeShift workNight shift
- ABOUT THE ROLE As a Sales Development Representative at Acceldata, you will drive the company's... ...opportunities and convert prospects into satisfied customers. RESPONSIBILITIES You will be... ...discovery calls, account research, and internal collaboration. Maintain accurate and up-...
- Pay: ₹248.13 per hour Customer Service Agent (Chat/Email Process) START DATE: Within Next 1 Week. YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH... ...Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the...Hourly payFor contractorsLocal areaShift work
- ...proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with... ...to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms...
- ...to help streamline the hiring and relocation process for international hiring. Our sophisticated software manages everything from... ...-free for our clients. Position Overview As a Remote Customer Service Representative , you will be the frontline ambassador for Recruitroo, responsible...Remote jobRelocation
- Part Time Sales & Business Development Representative (Remote, India) Pacific Legal Pacific Legal is seeking a motivated... ...to work directly with a growing professional services firm, engage with international clients, and play a meaningful role in developing business...Part timeRemote jobFlexible hours
- ...Role: Customer Success Manager Time zone : US working hours (EST) What You’ll Do Value Realization and Performance Outcomes:... ...Rally a powerhouse cross-functional team to meet client goals. Internal Advocacy: Be the voice of your clients within Joveo and influence...
- ...are partnering with a fast-growing B2B SaaS company to hire a Customer Success Manager who will play a critical role in driving customer... ...and Support teams, you will serve as the voice of the customer internally while ensuring customers achieve measurable business outcomes...
- ...restaurant operations through innovative technology and seamless customer experiences. Role Overview As a Customer Success Manager... ...commitments. Deliver tailored solutions by collaborating closely with internal teams. Insights & Collaboration Track and analyze KPIs,...Long term contractFull time
- ...management B. Vendor & Facility Management Coordinate with vendors for services (IT, housekeeping, pantry, etc.) Track vendor contracts,... ...operations E. Event & Office Coordination Assist in organizing internal events, offsites, and team activities Ensure office readiness for...Work at office
- Elevate Legal Reports for Court-Ready Confidence Legal services demand accuracy at every stage. The Word Processor helps strengthen expert... ...PDF preparation is preferredExperience writing or maintaining internal style guides, templates, or process documentation is an advantageRelevant...Long term contractFull timeWork at officeWork from homeWorldwideShift workDay shift
Rs 6 lakh p.a.
...role involves working closely with students, parents, tutors, and internal teams to ensure students stay engaged, improve their performance... ...for candidates from: Edtech Hospitality Airlines Customer Success Client Relationship Management Study Abroad Key...Full timeRemote jobWork from home- .... As a Sales Associate, you will be responsible for driving new customer acquisition, building and nurturing customer relationships, and... ...retention. Gather customer feedback and share actionable insights with internal teams to improve offerings. CRM & Reports: Manage and update...Long term contractRemote job
Rs 75000 per month
...product and run the company. The Role This is a front-line customer success role (US hours overlap required). You're the first... ...channels, and make sure they hit the ground running Dig into internal knowledge bases, API documentation, and even competitor support...WorldwideUS shift- ...Screen resumes and shortlist candidates Coordinate interviews with internal teams Maintain candidate database and hiring trackers 2. HR... ...managing office operations and supplies Coordinate with vendors and service providers Support documentation and internal coordination Help...Full timeWork at office
Rs 2 - 3 lakhs p.a.
...Revenue Management and Sales & Marketing company providing remote services across the USA. Focused on optimizing revenue and driving... ...hotel management to align strategies with their goals, offering customized recommendations, regular performance reports, and continuous support...Full timeRemote jobUS shiftRs 2.16 - 2.64 lakhs p.a.
...leads through calls, meetings, and site visits 3. Understand customer requirements and recommend suitable property options 4. Conduct... ...to convert prospects into successful sales 6. Coordinate with internal teams for documentation and customer support 7. Maintain accurate...Immediate start- Sales Representative - East Africa Located in either Kenya, Tanzania, Ethiopia Job... ...moulding processing applications Service Engineer of Injection Moulding... ...delivering outstanding value to our customers worldwide. To strengthen our international sales team, we are looking for a...WorldwideRelocation
- ...learning engaging and accessible across international markets. Role overview: The Renewals Associate will be responsible for managing customer renewals, driving retention, and ensuring... ...requires a balance of sales focus and customer service excellence to maximise renewal...Long term contractFull timeRemote jobNight shiftDay shift
- ...analyses, business cases, and sales enablement materials Collaborate with Engineering and Product teams by relaying customer insights and feature feedback Represent Autocash.ai at industry webinars, events, and executive briefings What We're Looking For A hunter mindset with an...Full timeHybrid workRemote job
- ...Allego, Superhuman, Sirion and more. As a Sales Development Representative, you will be responsible for actively seeking out new sales... ...opportunities Establish, develop, and maintain positive business and customer relationships by follow-ups on initial contacts and nurture...Long term contract
- ...serve. About the Role We're looking for a sharp, empathetic Customer Support Specialist to be the first point of contact for our customers... ...feedback and flag them to the team • Coordinate with internal teams on order, shipping, and product-related issues • Maintain...US shiftShift work
- 🚀 WE’RE HIRING - CUSTOMER SUPPORT EXECUTIVES (INTERNATIONAL VOICE PROCESS) 🚀 Ready to kickstart your career with a global telecom giant? Here’s your chance to work with Teleperformance and grow in a fast-paced, rewarding environment! 💼 Role: Customer Support Executive (Voice...Work at officeUS shiftShift work
Rs 26000 per month
...in these areas allows us to provide innovative solutions to our clients and deliver exceptional results. Role Description Customer Service Representative - Work on-site (AHMEDABAD) This is a full-time role for a Customer Service Representative in AHMEDABAD . As a Customer...Hourly payFull timeWork at officeRelocationShift workNight shift- Role Overview: Medical Customer Support Remote Position Based in India As a Customer Service Representative, you will handle inbound customer interactions, providing accurate... ...service quality Document interactions and follow internal processes Requirements: Very good command of...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to International Customer Service Representative. Be the first to apply!
