Senior Linux Virtualization Support Engineer (L3L4)
Full-time
WILLWARE TECHNOLOGIES PRIVATE LIMITED
Company Name:WillwareTechnologies
Role:Senior Linux Virtualization Support Engineer (L3/L4)
Location: Chennai Bangalore Hyderabad Gurugram Noida Mumbai
WorkMode:Hybrid
Job Summary
We are looking for an experienced Senior Linux Virtualization Support Engineer with strong expertise in Linux administration KVM virtualization and VMware environments . The ideal candidate should have hands-on experience in L3/L4 product support advanced troubleshooting capabilities and the ability to independently manage critical production incidents from triage through resolution and root cause analysis.
Key Responsibilities
- Own and manage Sev-1 to Sev-4 incidents end-to-end including triage RCA and resolution.
- Perform advanced troubleshooting across Linux OS KVM/hypervisor networking storage and application layers .
- Analyze logs traces core dumps and telemetry data to identify root causes.
- Work on complex product issues and provide workarounds and long-term solutions .
- Collaborate with engineering teams by providing high-quality escalation details.
- Participate in customer escalation calls and war-room discussions as required.
- Ensure timely communication and resolution of critical production issues.
- Create and maintain technical documentation and RCA reports.
Mandatory Skills
- 8 years of experience with L3/L4 Linux product support .
- Strong expertise in Linux command-line administration including:
- OS internals
- Processes and memory management
- System performance analysis
- Networking fundamentals
- Solid understanding of KVM and virtualization concepts .
- Hands-on experience with VMware administration .
- Strong Linux networking knowledge including:
- TCP/IP
- VLANs
- Bonding
- Routing concepts
- Proven experience in advanced troubleshooting and RCA in production environments.
- Ability to work independently and take complete ownership of issues.
Experience Profile
- Experience in L3/L4 product support escalation management or sustaining engineering teams .
- Experience supporting Linux-based software platforms or products not limited to infrastructure administration.
- Exposure to handling critical production incidents and customer escalations.
Nice to Have
- Experience with Java-based platforms middleware and databases .
- Exposure to Docker and Kubernetes environments.
- Scripting and automation experience using Shell or Python .
- Familiarity with monitoring and observability tools.
Not a Fit If
- Profile is primarily focused on VMware GUI-based administration without strong Linux expertise.
- Looking for training shadowing or transition opportunities .
- Limited exposure to production troubleshooting and RCA activities .
Preferred Skills
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Ability to perform effectively in high-pressure production environments.
Required Skills:
L3/L4 Linux product command-lineVMware
Vacancy posted more than 2 months ago
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