Customer Service Trainer

About Policybazaar -

As India’s largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users.

Major Job responsibilities would be as under:

Training new employees in areas including sales training, product knowledge, customer communications and internal systems Attend Monthly Calibrations and New Launches Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity Coordinate training schedule, set up, creation of training materials and follow-up. Responsible for providing the product knowledge on Term/ Investment/ Both to all new joiners Delivering product training (including selling skills, retention skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants’ score sheets Arrange follow-up training Audit Calls, deliver constructive feedback and counselling employees on Product, Process and Behaviour (whenever it deems fit) Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Who is an ideal fit:

Desired Skills:

Required from a training background Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching Ability to communicate and resolve issues that affect Performance Criteria Ability to handle escalations from employees Ability to escalate issues to their supervisor or other internal departments Demonstrated language fluency in English & Hindi.

We Are an Equal Opportunity Employer -

At our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.

Interested candidates can directly reach out at View phone number on euspert.app or