IT Supporter

Job Req Number:  118992
Time Type: Full Time

IT Supporter (3) - CL

IT (DSV Solutions Pty Ltd)

Sr Manager - Infor CC Std & Process Excellence, Global IT CL

China & India

The IT Supporter in S&PE acts as a linchpin to the Infor CC that enables uniformity across all WMS in terms of Std and Process Excellence.

Our mission is to align with organizational goals, driving value and fostering strong partnerships with all the cross-functional teams in WMS.

• Drive strong standards and productivity through continuous improvement of Infor CC operational processes and measures.
• Act as the point of contact for tasks that the individual takes up as per the engagement model.
• Supports the WMS delivery teams to align IT capabilities with business needs.
• Build trusted relationships with WMS team members across APAC to understand their needs, challenges & opportunities.
• Ensure Standard and Process Excellence across Infor CC.

• Bachelor’s degree in IT or equivalent experience showing upward progression in an IT organization
• 8 -10+ years of relevant functional experience in ITSM, PM, Agile Methodologies.
• Experience in working with IT application team (eg - WMS, TMS, ERP, EDI, visibility platforms)
• Working knowledge of Service Now, JIRA, Microsoft office tools is a must.
• Proven ability to manage stakeholder relationships across technical and operational teams
• Ability to identify root causes of issues and gaps and provide relevant solutions.
• Highly developed communication and interpersonal skills

• Ensure high levels of stakeholder satisfaction by delivering reliable, timely, and standardized IT solutions.
• Consistently achieving best performance, driving operational excellence, and meeting or exceeding KPIs.
• Collaborate with team members to solve problems and achieve common goals. Promote cross-functional teamwork to enhance operational efficiency.

Level 3(Refer to Authorisation & Title Catalogue )

IT Supporter is an IC role who works on Project Management, Service management, Governance, CSI, ITIL related topics across Infor CC based on the Engagement Model.

Working in an organization with a global footprint like DSV, you may from time to time be expected to connect with colleagues & peers by participating in meetings, town halls and working groups that are outside of traditional working hours. With our flexibility policy you will be able to work with your manager & team how you incorporate such attendance into your working week.

Promote a culture of safety and environmental responsibility in workplace. Ensure compliance with all health, safety and environment practices and procedures established by DSV. Work with due care to reduce hazards and waste that may impact or work and environment.

Last Updated By:  S&PE Lead                                                                                                                                                                   Last Updated on: February 2026

** This role goes beyond the listed tasks—you’ll be encouraged to take on new challenges and bring your skills and energy to everything you do

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .