Accounts Receivable (AR) Collections Associate
Gratitude Inc
Job Title : Accounts Receivable (AR) Collections Associate
Role Purpose
Manage assigned customer accounts, drive timely collections, reduce aged receivables, and support overall cash flow objectives.
Must-Have Skills
Follow up with customers regarding overdue invoices through email and calls .
Manage aging accounts and secure Payment to Promise (PTP) commitments.
Investigate and resolve invoice disputes, deductions, and payment queries.
Collaborate with Billing, Sales, and Cash Application teams.
Maintain accurate collection notes and account documentation.
Prepare collection reports and support DSO reduction initiatives.
Good-to-Have Skills
Minimum 2+ years of experience in B2B Collections / Accounts Receivable .
Key Responsibilities
Review and manage allocated Accounts Receivable portfolios .
Follow up with customers through calls and emails for outstanding invoices.
Resolve payment delays, disputes, and billing-related issues.
Coordinate with internal stakeholders to resolve customer account issues.
Maintain collection notes and regularly update collection systems.
Escalate delinquent accounts according to the collection strategy.
Meet collection, aging, and productivity targets.
Conduct account reconciliations and support month-end activities.
Collaborate with Sales, Billing, and Dispute Management teams.
Required Skills
1–5 years of experience .
Understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
Strong communication and negotiation skills.
Good analytical and problem-solving abilities.
Experience with SAP, Oracle, JDE, or similar ERP tools .
Proficiency in MS Excel and reporting .
Experience in AR / Collections is preferred.
Qualifications
Graduate in Commerce, Finance, Accounting, or related field .
Relevant AR / Collections experience preferred.
Important Eligibility
Experience: 1–5 Years
AR Collections: Required
O2C Knowledge: Required
B2B Collections: Preferred
ERP Knowledge: SAP / Oracle / JDE or similar
Excel: Required
Communication & Negotiation: Required
Shift: UK Shift primarily; must be flexible for 24×7 shifts
Ex-TCS Employees: Cannot apply
PAN & DOB: Required for profile creation
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