Sr. Cluster Manager, Quick Commerce, Project Tez

A strategic and people leader for a large team the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network serve customers with best in class quick commerce experience and manage building level cost efficiencies coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TLs as direct reportees supported by PAs in Operations
- Responsible for the overall Quality Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives

- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 2 years of performance metrics process improvement or lean techniques experience

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Required Experience:

Manager