Customer Care Executive Voice

Customer Care Executive Voice

Start Date

Starts  Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

2 year(s)

2 year(s)

Apply By

12 Jun' 26

Posted today

Job

Be an early applicant

About the job

Key responsibilities:

1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements

Skill(s) required

Attention to Detail Customer Support Problem Solving

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 2 years of experience

Other requirements

- 10 + 2 / Graduation degree in any discipline

- Experience Requirement: 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

- Speak local language

- Basic computer knowledge

- Problem solving skills

- Customer focus

- Technical orientation

- Attention to detail

- Service mindset

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

About Reliance

Reliance Industries Limited (RIL), founded by Dhirubhai Ambani in 1966, is India’s largest conglomerate, with businesses spanning petrochemicals, telecom, retail, and digital services. Headquartered in Mumbai, RIL has an annual revenue exceeding ₹10 lakh crore (~$120 billion) and a market capitalization making it one of India's most valuable companies. With major subsidiaries like Jio and Reliance Retail, the company is driving India's digital and retail revolution. It is also investing in renewable energy, aiming to become a global leader in green hydrogen and solar energy solutions.

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