E-commerce & Operations Executive
Pleated Story
E-commerce & Operations Executive
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
1 year(s)
1 year(s)
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Not Provided
Posted today
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About the job
Pleated Story is a growing womens apparel D2C brand, and were looking for an E-commerce & Operations Executive to join our team.
This is a hands-on role for someone who is organised, proactive and loves taking ownership. Youll work closely with the founder and our production and fulfilment teams to make sure everything from order production dispatch customer experience runs smoothly.
What youll do- Manage day-to-day orders and operations on Shopify
- Coordinate order fulfilment, packing and dispatch
- Track pending orders, deliveries, RTOs and courier issues
- Coordinate production requirements with the Master Tailor
- Track production, inventory and replenishment requirements
- Handle customer queries through WhatsApp, Instagram and other channels
- Manage exchanges, returns, order modifications and delivery-related queries
- Coordinate with courier partners and resolve operational issues
- Maintain daily operational reports and ensure tasks are followed through to closure
- Identify gaps in processes and help us build better systems as we scale
- 13 years of experience in e-commerce, operations or customer support
- Strong organisational and follow-up skills
- Excellent communication
- Comfortable with Shopify and spreadsheets
- Strong attention to detail
- Someone who takes ownership and solves problems independently
- Comfortable working in a fast-paced, growing company
Most importantly, were looking for someone who doesnt wait to be told what to do, someone who sees a problem, takes ownership and gets it solved.
If this sounds like you, wed love to hear from you.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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Vacancy posted 20 hours ago
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