Monitoring Tools Administrator - IT Operations

Position Summary :The Monitoring Tools Administrator will manage and optimize Otsuka's monitoring, observability, and AIOps platforms across cloud and on-premises environments. This role will ensure reliable event collection, intelligent alert correlation, effective incident automation, and actionable operational reporting.The administrator will work closely with infrastructure, application, security, DevOps, and service-management teams to improve platform availability, reduce alert noise, and strengthen incident-response processes.Key Responsibilities :- Administer enterprise monitoring and observability platforms across hybrid environments.- Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.- Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.- Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.- Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.- Monitor the health, performance, and availability of monitoring platforms and supporting integrations.- Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.- Support platform upgrades, maintenance activities, configuration changes, and release validation.- Develop and maintain dashboards and reports covering system availability, alert trends, incident volumes, response times, and operational performance.- Maintain standard operating procedures, runbooks, architecture documentation, configuration records, and audit evidence.- Coordinate with infrastructure, application, security, cloud, DevOps, and service-management teams to onboard new monitoring requirements.- Participate in incident, problem, and change-management activities.- Identify opportunities to improve monitoring coverage, operational efficiency, automation, and service reliability.- Support compliance, access-management, documentation, and change-control requirements applicable to the operating environment.Required Qualifications :- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.- Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.- Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.- Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.- Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.- Experience with cloud and on-premises infrastructure monitoring.- Understanding of incident, problem, change, and event-management processes.- Strong analytical, troubleshooting, documentation, and communication skills.Preferred Qualifications : - Experience with LogicMonitor, Dynatrace, Splunk, Datadog, or similar monitoring tools.- Experience with Linux/Unix administration and basic scripting.- Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.- Knowledge of ITIL practices and service-management operations.- Experience developing operational dashboards and performance reports.- Experience working in regulated or highly controlled environments. (ref:hirist.tech)