Service now CMDB
Full-time
Trigent Software Private Limited
Job Description:
Role & Responsibilities
Role Summary for CMDB Implementation Specialist
We require hands-on ServiceNow CMDB technical contractors to design implement integrate and stabilise an enterprise-grade CMDB aligned to CSDM for a regulated banking environment.
Both contractors will work as full-stack CMDB engineers owning configuration integrations discovery service mapping data quality and governance controls to enable service visibility operational resilience and AI-enabled service management.
1. Key Responsibilities
Configure and administer ServiceNow CMDB aligned to CSDM
Design and maintain CI class models relationships lifecycle states and reconciliation rules
Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
Configure MID Servers data sources and automated CI ingestion
Build and support integrations using IntegrationHub APIs and transform maps
Implement de-duplication source-of-truth and certification controls
Configure and monitor CMDB Health dashboards (completeness correctness compliance)
Support CMDB use cases for Incident Change Problem ITOM and AIOps
Produce technical documentation and support operational handover
2. Required Skills & Experience
4 6 years of hands-on ServiceNow platform experience
Strong expertise in:
CMDB
Discovery
Service Mapping
IntegrationHub / APIs
Proven experience implementing CSDM
Experience in banking or regulated environments preferred
Strong understanding of CI lifecycle service modelling and dependency mapping
ServiceNow certifications (CSA CIS CSDM) desirable
3. Deliverables & Success Measures
CSDM-aligned CMDB implemented and operational
95% CMDB data quality (completeness and accuracy)
Tier-1 services fully mapped with validated dependencies
Reduction in manual CMDB updates and incident impact assessment time
Audit-ready CMDB with defined ownership and certification
4. Business Outcome
These contractors will establish a trusted automated CMDB foundation enabling:
Faster and more accurate incident impact analysis
Improved change risk assessment
Operational resilience for critical services
AI-ready service management and AIOps capabilities
Role & Responsibilities
Role Summary for CMDB Implementation Specialist
We require hands-on ServiceNow CMDB technical contractors to design implement integrate and stabilise an enterprise-grade CMDB aligned to CSDM for a regulated banking environment.
Both contractors will work as full-stack CMDB engineers owning configuration integrations discovery service mapping data quality and governance controls to enable service visibility operational resilience and AI-enabled service management.
1. Key Responsibilities
Configure and administer ServiceNow CMDB aligned to CSDM
Design and maintain CI class models relationships lifecycle states and reconciliation rules
Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services
Configure MID Servers data sources and automated CI ingestion
Build and support integrations using IntegrationHub APIs and transform maps
Implement de-duplication source-of-truth and certification controls
Configure and monitor CMDB Health dashboards (completeness correctness compliance)
Support CMDB use cases for Incident Change Problem ITOM and AIOps
Produce technical documentation and support operational handover
2. Required Skills & Experience
4 6 years of hands-on ServiceNow platform experience
Strong expertise in:
CMDB
Discovery
Service Mapping
IntegrationHub / APIs
Proven experience implementing CSDM
Experience in banking or regulated environments preferred
Strong understanding of CI lifecycle service modelling and dependency mapping
ServiceNow certifications (CSA CIS CSDM) desirable
3. Deliverables & Success Measures
CSDM-aligned CMDB implemented and operational
95% CMDB data quality (completeness and accuracy)
Tier-1 services fully mapped with validated dependencies
Reduction in manual CMDB updates and incident impact assessment time
Audit-ready CMDB with defined ownership and certification
4. Business Outcome
These contractors will establish a trusted automated CMDB foundation enabling:
Faster and more accurate incident impact analysis
Improved change risk assessment
Operational resilience for critical services
AI-ready service management and AIOps capabilities
Vacancy posted a month ago
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