JC Field Engineer
JIO is actively hiring for the role of JC Field Engineer!
Responsibilities of the candidate:
- Handle customer calls and provide resolution in coordination with L2 Engineers.
- Monitor Network and Service touch points of the given work area in the NOC.
- Monitor Dashboards and Performance KPIs
- Raising alerts within the team in case of any threshold crossing alerts
- Monitor TT alerts and address basic L1 issues
- Coordinating with Circle for Fibre, Utility, and other issues
- Ensure customer problems are resolved as per the TAT and SLA.
- Carry out MIS reporting and analysis for troubleshooting and development of NOC operations.
Requirements:
- Education Requirement - 0 to 2 years
- Experience Requirement - Fresher
- Skills & Competencies
1. Basic microprocessor and Digital communication systems
2. Radio Communication Systems
3. Soft skills
4. Computer skills
5.Instrumentation
Vacancy posted 12 hours ago
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