Process Excellence

We are looking for a Process Excellence Specialist to optimize dark store operations, enhance process efficiency, reduce operational bottlenecks, and drive standardization to support scalable quick commerce operations across multiple locations. This role focuses purely on maximizing productivity, eliminating waste, and continuous improvement across the operational lifecycle.

Key Responsibilities

• Process Optimization: Analyze current operational workflows, identify inefficiencies, and drive continuous improvement initiatives across dark stores.

• Standardization: Drive SOP (Standard Operating Procedure) creation and standardization across all locations.

• Efficiency Improvement: Focus heavily on reducing picking time, eliminating packing delays, and cutting down operational wastage.

• Problem Solving: Conduct structured Root Cause Analysis (RCA) for any operational failures or performance drops.

• Performance Monitoring: Monitor operational KPIs, analyze productivity trends, and manage workload balancing and manpower planning.

• Cross-functional Collaboration: Partner closely with operations, supply chain, category, and central teams to ensure seamless process optimization.

Key Metrics / KPI Ownership

• Picker productivity

• Order fulfillment TAT (Turnaround Time)

• Order accuracy

• Process compliance %

• Cost optimization

Required Skills & Experience

• Experience: 2–6 years in quick commerce, e-commerce operations, warehouse management, or fulfillment center optimization (ideally from companies like Flipkart, Blinkit, Zepto, Swiggy Instamart, or BigBasket).

• Methodologies: Strong understanding of Lean Six Sigma concepts and time-motion studies.

• Technical & Analytical: Advanced Excel/Google Sheets and data analysis skills; experience with Warehouse Management Systems (WMS).

• Soft Skills: Strong analytical problem-solving and stakeholder management.