Technical Support Engineer Platform TechnologiesHyderabadWFO

Full-time

Trigent Software Private Limited

Job Title: Technical Support Engineer Platform Technologies

Location: Hyderabad / Onsite

About the Role:
We are looking for a proactive Technical Support Engineer to join our Platform Technology team. You will provide world-class support to platform users and administrators troubleshoot complex technical issues and help drive best practices for support services. This role offers hands-on exposure to cloud technologies ServiceNow products and SaaS/PaaS platforms while ensuring a high-quality customer experience.

Key Responsibilities:

Provide technical support and resolution for platform issues ensuring customer satisfaction.
Troubleshoot triage and provide root cause analysis for ServiceNow and other platform products.
Maintain and create knowledge base content to improve efficiency and empower customers.
Suggest and implement process and tool improvements.
Communicate effectively with customers and internal teams via cases phone and other channels.
Participate in weekend on-call support rotation as required.

Mandatory Skills:

Experience with relational databases (MySQL Oracle).
Linux/Unix or Microsoft Server experience.
Understanding of web application stack components.
Knowledge of at least one scripting language: JavaScript Python Perl Unix Shell Windows Shell.
Strong troubleshooting skills for complex technical issues.
Excellent written and verbal communication skills.
Commitment to quality and customer service.

Good-to-Have Skills:

SaaS / PaaS support experience.
Hands-on experience with ServiceNow platform.
Understanding of ITIL framework.
Experience with tools like Splunk.
Ability to read and analyze database logs.

Education & Experience:

Bachelors Degree in Computer Science or related technical field or 2 years of experience in technical support or software coding environment.

Apply

Vacancy posted 13 days ago

Similar jobs that could be interesting for youBased on the Technical Support Engineer Platform TechnologiesHyderabadWFO in Hyderabad vacancy

Require a Technical Support Engineer in Hyderabad
...organizational goals Collaborate with cross-functional teams to support project planning and execution Monitor and evaluate... ...as part of a team Proficiency in relevant software tools and platforms Required Skills: Qualification: Bachelors/ Masters degree...
Suggested
Full time
TestHiring
Hyderabad
more than 2 months ago
Technical Support Engineer integration Hyderabad WFO
...experience). ~2 years of experience providing customer-facing technical support (web-based products or e-commerce preferred). ~ Candidates... ...Skills Previous experience working with the ServiceNow platform (especially Authentication Email Web Services Import/Export...
Suggested
Full time
Trigent Software Private Limited
Hyderabad
more than 2 months ago
Technical Support Engineer Performance Hyderabad WFO
...We are seeking a Technical Support Engineer Performance to join the ServiceNow Technical Support team. This role focuses on diagnosing troubleshooting... ...and instance availability issues within the ServiceNow platform. As the highest escalation point within the support...
Suggested
Full time
Remote job
Trigent Software Private Limited
Hyderabad
29 days ago
Technical Support Engineer IASM
...Job Summary The Technical Support Engineer / IASM will provide technical assistance to customers through calls emails and tickets. The role requires strong SQL Windows and server troubleshooting skills along with excellent communication abilities. Key Responsibilities...
Suggested
Full time
Remote job
Night shift
Sutherland
Hyderabad
a month ago
Technical Support Engineer - Automation WFO Hyderabad
...Job Title: Technical Support Engineer Automation Experience: 2 Years Location: Hyderabad Work Mode: WFO Job Summary:... ...Automation with hands-on experience in supporting the ServiceNow platform. The ideal candidate will be responsible for resolving...
Suggested
Full time
Trigent Software Private Limited
Hyderabad
more than 2 months ago
Technical Support Engineer Automation Hyderabad WFO
...Duties: Technical Support Engineer - Automation In this role the support engineer will resolve technical cases created by customers... ...answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing...
Full time
Trigent Software Private Limited
Hyderabad
more than 2 months ago
ServiceNow Technical Support Engineer Hyderabad WFO
...We are seeking a ServiceNow Technical Support Engineer responsible for resolving technical cases raised by customers regarding the ServiceNow platform. The role requires strong troubleshooting skills web technologies expertise and a customer-centric approach to deliver exceptional...
Full time
Trigent Software Private Limited
Hyderabad
29 days ago
Senior Platform Engineer — Infrastructure & DevOps
...Senior Platform Engineer Infrastructure & DevOps Embed with our platform team to own the hosting CI/CD security and operations layer the rest of engineering builds on. Position Overview: Anaqua is hiring a Senior Infrastructure & DevOps Engineer in Hyderabad to...
Full time
Remote job
Anaqua
Hyderabad
12 hours ago
Contact Center Support Engineer (Splunk)
...We are looking for an AWS Infrastructure Engineer with strong expertise in Amazon Connect and Infrastructure as Code (IaC). The ideal candidate... ...as Lambda S3 EventBridge Data Bridges and related services to support deployments Develop and maintain Infrastructure as Code (IaC)...
Full time
Internship
Remote job
Relocation
Miratech
Hyderabad
a month ago
Saas Customer Support Engineer
...Job Overview As a Saas Customer Support Engineer you will be responsible for managing customer and partner communications... ...customer experience. This role requires strong technical troubleshooting skills across data platforms networking and SaaS environments combined with a...
Full time
Contract work
Remote job
TechVedika
Hyderabad
1 day ago
L2 Support Engineer
...Deep-dive analysis of TechLive platform devices ScanLink workflows WatchRTC telemetry and NinjaOne diagnostics. Troubleshoot workflow... ...and communication skills. Qualifications : 36 years in L2 support NOC/SRE platform support or medical device support....
Full time
Remote job
Sutherland
Hyderabad
a month ago
Customer Support Engineer Tier 2 (Technical Support )
...Department - Product R&D Level - Support Role Working Pattern - Work... ...out! The Customer Success Engineer (Tier 2) handles complex and escalated technical issues that exceed the scope of Tier... ...supporting SaaS or cloud-based platforms in production environments. ~...
Long term contract
Full time
Part time
Work at office
Flexible hours
Ideagen
Hyderabad
a month ago
L1 Support Engineer
...L1 Support Engineer Location: Hyderabad India Employment Type: Full-Time; Salaried... ...building an AI-powered Connected Worker Platform for industrial organizations. Our platform... .... You Must Have ~13 years technical support or helpdesk. ~ Basic troubleshooting...
Full time
Local area
Shift work
Night shift
Rotating shift
Weekend work
Innovapptive
Hyderabad
more than 2 months ago
Customer Support Engineer II
Rs 33 lakh p.a.
...Job Title: Customer Support Engineer II Location: Remote (India Based Only) Hiring Manager: Senior Customer Operations Manager E... ...processesprocedures and policies. You will play an important role as a technical liaison betweenEngineering and our customers. The ideal...
Full time
Local area
Remote job
Ocient
Hyderabad
a month ago
IT Enablement Engineer
...Central London with a member support and technology centre in Sofia... ...proactively addressing technical challenges and offering exceptional... ...ROLE: As IT Enablement Engineer you will be responsible for... ...Intune Jamf SSO MDM and core SaaS platforms ensuring system availability...
Full time
Hybrid work
Work at office
Immediate start
Remote job
Home office
Careers at Tide
Hyderabad
a month ago
Support Engineer IV, REX
...resource allocation and elevates support functions from tactical... ...solutions centralized forecasting platforms routing intelligence and... ...are seeking a talented Support Engineer to join the REX Team where you... ...processes develop technical requirements and implement effective...
Long term contract
Full time
Hybrid work
Amazon
Hyderabad
more than 2 months ago
Support Engineer II-Ext
...Role: We are looking for a Sr. Process Engineer who thrives at the intersection of... ...teams to onboard into centralized tooling platforms by defining integration patterns configuration... ...application and hiring process including support for the interview or onboarding process please...
Full time
Shift work
Amazon
Hyderabad
more than 2 months ago
End User Support Engineer
...Key Responsibilities Provide first-level support for hardware diagnose and software issues related to end-user computing devices.... ...Excellent problem-solving skills and ability to analyze and resolve technical issues independently. Strong commitment to providing excellent...
Full time
Remote job
Endava
Hyderabad
1 day ago
Support Engineer II, TFS
...high growth opportunity with interesting engineering challenges in a fast-paced environment... ...responsible for building technologies that support financial aspects for Amazon... ...is 100 tech team across eight different platforms. We deal with problems of scale. Billions...
Full time
Worldwide
Amazon
Hyderabad
more than 2 months ago
Support Engineer III, Registration Fixed
...business selling products. We support this mission through... ...accurate Identity verification platform. Identity verification is becoming... ...Key job responsibilities Engineers in the team need a strong understanding... ...development or 2 years of technical support experience -...
Full time
Amazon
Hyderabad
more than 2 months ago
Senior IT Specialist
...Delivery and product function other relevant DSV departments to support the delivery of business requirements with the standard DSV warehouse... ...delivering those functionalities EXECUTION Act as an IT Technical/Functional resource on key DSV projects Provide senior...
Full time
Contract work
DSV
Hyderabad
more than 2 months ago
Analyst IT(Monitoring Engineer )
...Mattel India is seeking a motivated Junior Monitoring Engineer to support the configuration maintenance and daily operations of key enterprise... ...day-to-day configuration tuning and maintenance of monitoring platforms: Microsoft SCOM (System Center Operations Manager):...
Full time
Hybrid work
Remote job
Worldwide
Shift work
Mattel
Hyderabad
more than 2 months ago
Client Support Analyst
...business to business revenues. Our platforms and services are trusted by... ...~ Own and manage a queue of support issues prioritising... ...pipelines working closely with Engineering colleagues to troubleshoot issues... ...updates and outcomes to both technical and non-technical stakeholders...
Full time
Work at office
Two Circles
Hyderabad
25 days ago
Senior IT Specialist
...Time Job Description Enterprise Integration Platform IT Specialist (Integrations & Platform Support) Industry ~ Logistics & Supply Chain Employment... ...Requirements Have a degree in computer science engineering or equivalent. Knowledge on ITX mapping...
Full time
DSV
Hyderabad
a month ago
Senior Technical Process Specialist, Tech Services (Books)
...there we need exceptionally talented bright and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching resolving and improving processes...
Full time
Immediate start
Weekend work
Amazon
Hyderabad
a month ago
Require a Customer Support Analyst in Hyderabad
...Execute core duties with accuracy and consistency to support team and organizational goals Collaborate with cross-functional teams to ensure alignment and timely delivery of objectives Monitor and report on key performance metrics to inform decision-making Maintain...
Full time
Work at office
TestHiring
Hyderabad
a month ago
Technical Analyst
...1. Works with technical architects business analysts within the application groups/3rd parties... ...and the key project stakeholders. 5. Support all phases of development from technical... ...) cloud (public private hybrid) and platform-based services architecture components (...
Full time
Hybrid work
Randstad India
Hyderabad
13 days ago
Technical Specialist (python with microservices)
...developing and deploying applications using AWS cloud components Excellent communication for client facing projects Able to explain technical concepts to a non-technical audience (as well as a technical audience) Some knowledge of cat modeling how clients use exposure...
Full time
TalentOla
Hyderabad
a month ago
4C Technical Specialist
...Role/Title 4C/ Technical Specialist Primary Skills/expertise MS SQL My SQL SSIS Preferred skills/expertise Role & Responsibilities... ...and implement optimization strategies Database Administration Support: Support database administration tasks including backups...
Full time
TalentOla
Hyderabad
a month ago
Platform Engineer
...performing team to design and deliver platform solutions that power our... ...This is a Lead Platform Engineer role focused on owning and... ...play a key role in setting technical direction driving delivery and... ...priorities Engineers are supported and grow through your technical...
Long term contract
Full time
Work at office
Work from home
Two Circles
Hyderabad
21 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Technical Support Engineer Platform TechnologiesHyderabadWFO. Be the first to apply!