Call Centre Representative
infinity Servisols Pvt Ltd
Job Description
We’re looking for a good skilled call centre representative to join our team, managing of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for order placing to the shop owners or manager. As the voice of our company, the call centre representative must possess excellent communication and interpersonal skills.
- Calling Region: UAE (B2B)
- Shift Time:
- Language: Malayalam compulsory and Hindi, English.
- Total Requirement: 8-12 Agent
- Experience: 0 to 3 years
Requirements
Responsibilities
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Create and maintain record of daily problems and remedial actions taken
- Leverage data and insights gathered by the call centre to recommend and influence process improvements
Required skills and qualifications
- Graduate/Undergraduate
- Language: Malayalam compulsory and Hindi, English
- Ready for B2B call centre or customer-support role
- Strong active-listening and verbal-communication skills
- Ability to multitask and manage time effectively
- Good typing speed
Vacancy posted a month ago
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