Senior IT Solutions Consultant - ServiceNow

Your IT Future, Delivered.

Senior IT Solutions Consultant-Service Now

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Servicenow. Our ECASE team is continuously expanding. No matter your level of Servicenow proficiency, you can always grow within our diverse environment.

Grow together.

Timely delivery of DHL packages around the globe in a way that ensures customer data is secure is in the core of what we do. You will provide third-level day-to-day platform support, and lead the performance, security, capacity, availability related initiatives, and assist investigate and resolve the incidents by working closely with Servicenow or upstream/downstream integrated ITS application teams. Sometimes, issues might get complicated, and this is where cooperation on troubleshooting with development teams and specialists will come into play. When it comes to business process, data security and other issues related to our technologies, communicating with our vendors is key.or any issues related to Servicenow functions or processes within DHL Express, you are our superhero. The same applies when it comes to managing, proposing and implementing all necessary changes to production in all ECASE Servicenow environments, providing global availability to key DHL Express services.

Ready to embark on the journey? Here’s what we are looking for:

We are seeking a Senior IT Solutions Consultant – ServiceNow to lead the Purchase to Delivery (P2D) workstream, overseeing a portfolio of enterprise applications, including (but not limited to):

• AQCC (Advanced Quality Control Center)
• SCMS (Security Case Management System)
• PCM (Tax/OpenSuma) (Post Clearance Modification)
• IT Security/SecMCO (Secure MCO)
• Shipment Alert
• QualiTrack
• UV IPR (Under Value, Intellectual Property Rights)
• SPARK

In this role, you will act as the senior technical authority and strategic advisor for all ServiceNow solutions within this workstream. You will ensure platform reliability, solution excellence, and seamless integration across these applications while providing governance and technical assurance for all changes.

This is a long-term ownership role, focused on sustainable platform evolution rather than short-term consulting delivery.

Key Responsibilities

Solution Governance & Technical Acceptance

• Define and enforce solution design standards, technical acceptance criteria, and quality gates
• Validate that solutions meet architectural, security, performance, and operational requirements before production deployment
• Provide risk assessment and solution validation for new initiatives within the P2D workstream

ServiceNow Platform Strategy & Leadership

• Own the technical architecture and overall health of ServiceNow for P2D applications
• Support the creation and maintenance of a long-term platform roadmap, scalability strategy, and technical standards for this workstream
• Guide best practices across development, configuration, and integrations
• Act as primary technical authority and escalation point for all P2D applications

Engineering & Solution Design

• Facilitate the design and build of custom workflows, applications, scripts, and integrations for P2D solutions
• Lead architecture reviews and code reviews to ensure high-quality delivery
• Ensure platform security, performance, scalability, and availability for all applications
• Oversee integrations with other enterprise systems via REST/SOAP APIs

DevOps & Release Governance

• Lead CI/CD strategy, automation, release management, and upgrades for P2D applications
• Drive automation of testing, validation, and deployment processes
• Establish structured release governance and platform lifecycle management

Stakeholder Engagement & Enablement

• Partner with business and application teams to translate requirements into scalable ServiceNow solutions
• Serve as a trusted advisor on platform capabilities and design decisions
• Mentor developers and administrators to elevate platform maturity

Required Experience

• 8+ years of experience in IT Solutions Consulting, Platform Engineering, or Enterprise Systems
• 3+ years of hands-on ServiceNow development or administration
• Strong experience with CI/CD pipelines, source control, automation, and release governance
• Intermediate JavaScript skills; experience with REST/SOAP integrations
• Proven experience as a technical lead, solution architect, or platform owner
• Good foundation of agile methodologies and delivery frameworks
• Strong understanding of solution assurance and quality governance

Nice to Have

• Experience with ITSM, CSM, ITOM, CMDB, SecOps, or HRSD modules
• Experience in cloud, cybersecurity, or large-scale enterprise environments
• ServiceNow certifications (CSA, CAD, CIS)

Why This Role

• Full ownership of the Purchase to Delivery workstream and associated mission-critical applications
• Authority to define technical quality, acceptance standards, and solution governance
• Strategic influence over platform architecture, roadmap, and integrations
• Stable, in-house leadership role with direct impact on enterprise operations

Competitive compensation and flexible working options

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility.Annual Leave: 42 days off apart from Public / National Holidays.Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.In House training programs: professional and technical training certifications.