Customer Care Executive Non Voice

Roles

• Basic computer knowledge
• English reading and writing
• Problem solving skills
• Customer focus
• Technical orientation
• Attention to detail
• Service mindset

Responsibility

• Manage all customer interactions as rostered within parameters
• Demonstrate ownership on calls when contacted by customer
• Respond to all customers in appropriate tone and language
• Offer a solution-based approach for all customer interactions
• Educate the customer at every given possible opportunity
• Ensure updation of product, system, process and policy knowledge
• Adhere to rostered timing, scheduled shifts and activities
• Capture customer details and data relevant to the call or service
• Resolve customer queries within agreed timelines
• Increase, develop and retain customer base through relationship
  building and service
• Follow all contact center policies, procedures, code of conduct and
  legislative requirements

Requirements

• 10 + 2 / Graduation degree in any discipline
• Fresher / 6 months - 2 years