Senior AWS Connect Developer
Gainwell Technologies LLC
Summary
We are seeking a highly experienced and results-driven Senior AWS Connect Developer with strong expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on technical professional who can translate business requirements into scalable contact center solutions, integrate Amazon Connect with CRM and enterprise applications, and support production environments. The ideal candidate brings strong AWS knowledge, troubleshooting skills, stakeholder management, and experience collaborating with onshore and offshore teams, preferably within the healthcare domain. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
Your role in our mission
As a AWS Connect Developer, you will play a critical role in designing, developing, integrating, and supporting customer contact solutions that improve operational efficiency and customer experience. You will:
- Design, develop, and enhance Amazon Connect solutions for voice and digital customer interactions
- Configure and optimize call routing, IVR, queues, and contact flows based on business requirements
- Enable omnichannel interactions across voice, chat, email, and SMS
- Integrate Amazon Connect with CRM platforms and other enterprise applications
- Develop and support integrations using AWS services such as Lambda, S3, CloudWatch, and IAM
- Analyze business requirements and translate them into scalable technical solutions
- Troubleshoot and resolve production issues and identify sustainable improvements
- Collaborate with stakeholders and onshore and offshore delivery teams to ensure successful implementation
- Support technical documentation, testing, deployment, and release readiness
- Provide technical guidance and communicate solution options, risks, and dependencies clearly
What we're looking for
We are looking for a candidate who brings a strong combination of contact center expertise, AWS technical skills, problem-solving ability, and leadership:
Experience:
• 10+ years of experience in contact center technologies or customer service platforms
• 2-3+ years of hands-on experience with Amazon Connect
Contact Center & Integration Expertise:
• Good understanding of call routing, IVR, queues, and omnichannel interactions across voice, chat, email, and SMS
• Experience integrating Amazon Connect with CRM and other enterprise applications
• Ability to analyze business requirements and translate them into technical solutions
• Healthcare domain knowledge is preferred
Technical & Cloud Skills:
• Knowledge of AWS services such as Lambda, S3, CloudWatch, and IAM
• Experience in troubleshooting and resolving production issues
Leadership & Soft Skills:
• Strong communication and stakeholder management skills
• Ability to work collaboratively with onshore and offshore teams
• Strong analytical thinking, problem-solving, and delivery ownership
Certifications (Preferred):
• Amazon Connect and/or AWS Cloud certifications are preferred
What you should expect in this role
- Remote working environment
- Shift time -2pm - 11PM IST
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Senior AWS Connect Developer in Bangalore vacancy
- ...queries, security, Record Events, and Service-Backed Records. Develop Appian workflow applications supporting regulatory risk, compliance... ...and conducting code reviews is required. Appian Level 2 (Senior Developer) certification is mandatory. Experience supporting regulatory...SeniorFull time
- Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Working hours 45• Apply by 16-Oct-2026SeniorPermanent employmentFull timeHybrid work
- Designation : Senior Solution ArchitectExperience : 8+ YearsAbout Company : At Celebal Technologies... ...Lakeflow Declarative Pipelines, Lakeflow Connect, and Serverless workloads.- Strong SQL and PySpark skills.- Cloud fluency on Azure, AWS, or GCP.- Experience with MLOps/GenAI...Senior
- ...Linux and operating system fundamentals.- Experience with containerization (Docker, Kubernetes).- Experience working with Cloud platforms (AWS).- Scripting knowledge (Python / Bash).- Experience with monitoring tools like Datadog / CloudWatch.- Experience with Grafana is a must...Suggested
- ...healthcare providers in the US.Key Responsibilities- Design and develop AI-driven healthcare applications using NLP, ASR, and Generative... ...intelligent healthcare automation- Deploy scalable AI models on AWS, Azure, or GCP cloud platforms- Implement RAG architectures, LangChain...Suggested
- ...Kubernetes, Jenkins, etc.).- Strong background in FinTech / Banking / Financial Services domain.- Hands-on experience with cloud platforms (AWS, Azure, GCP).- Solid understanding of distributed systems, APIs, and security protocols.- Strong problem-solving, analytical, and...
- Role Overview : We are looking for a Senior Data Scientist with 6 to 10 years of experience and strong hands-on expertise in Machine Learning and advanced analytics, with practical experience developing solutions for fraud detection. Candidates can come from either the Healthcare...SeniorImmediate start
- Key Responsibilities :- Design, develop, test, and maintain scalable and responsive web applications using MERN stack (MongoDB, Express.js... ...using Docker and Kubernetes.- Deploy and manage applications on AWS cloud services (preference for candidates with AWS certification)...
- Job Description :- Design and develop automation of infrastructure, championing best practices in service operation, delivery, scale, and... ...Kubernetes.- Extensive experience with Azure; familiarity with GCP and AWS is an added advantage.- Strong command of at least one compiled...Senior
- ...of cloud, security, and scalability.Responsibilities : - Design, develop, and maintain high-performance, distributed applications and data... ...based architectures using Go.- Integrate with major cloud platforms (AWS, Azure, GCP, IBM, Oracle) to deliver secure and scalable...Senior
- ...Anthropic Claude API, OpenAI Assistants API, or Vertex AI Agent Builder, Python mastery, RAG pipeline depth, cloud deployment experience (AWS/Azure/GCP), and agent observability experience (LangSmith, Helicone).- Domain Expertise : Must have working knowledge of pharma...Full timeHybrid workImmediate startWork from home
- ...definitions, standards, quality metrics, and delivery expectations.- Communicate strategy, progress, risks, and key performance metrics to senior leadership.- Drive cross-functional execution to ensure timely and high-quality delivery.WHAT WE'RE LOOKING FOR :- B.Tech with an MBA...Senior
- ...Selenium.- Perform Android/iOS testing across devices, OS versions, network conditions, permissions, notifications, and deep links.- Develop and maintain mobile automation using Appium or equivalent.- Perform API testing and automation; validate responses, authentication, errors...Senior
- ...and engineering best practices.- Design and develop RESTful APIs and integrate applications... ...integration, and continuous deployment.- Mentor senior developers and engineers, fostering... ...- Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform...
- ...with enough full-stack range to build a usable operator interface without waiting for a front-end team.- Cloud fundamentals on Azure or AWS, including compute, storage, networking, identity, containers and CI/CD.- Strong systems integration and data skills: REST APIs,...Senior
- ...Leadership & Team Development : - Lead, coach, and develop high-performing engineering teams across all levels, including senior and staff engineers.- Foster a culture of... ...run on cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP).- Deep knowledge...SeniorFull timeWorldwide
- About the team : The Developer Experience (DevEx) Delivery Engineering team builds and operates... ...a phased India on-call rotation.- Hire a senior founding team and set and hold a high hiring... ...customers.- Hands-on familiarity with AWS, Kubernetes, Terraform, GitLab, CI/CD runners...SeniorLong term contractImmediate startShift work
- ...Mobile Experience Ownership :- Develop a detailed understanding of... ...notifications, offline or poor-connectivity behaviour, scalability, resilience... ....- Use Firebase, New Relic, AWS CloudWatch, approved analytics... ..., residents, sales teams, or senior stakeholders; coordinate communications...Long term contractPermanent employmentFull time
- About the team : The Developer Experience (DevEx) Delivery Engineering team builds and operates... ...anchor for a brand-new site and the most senior individual contributor on the team. You'll... ...Hands-on or deep conceptual experience with AWS, Kubernetes, Terraform, containers, CI/CD...Shift work
- Designation : Senior Platform Engineer.Experience : 15+ years.Work mode : Hybrid (2 Days).Mandatory... ...product or platform engineering.You will develop platform tooling and automation, manage... ...Kubernetes, Argo CD, and Helm.- Work with AWS services, including S3, DynamoDB, IAM, and...SeniorLong term contractHybrid workWork at office2 days week
- ...Our structure is very flat and you will soon find yourself interacting directly across a wide variety of roles.About the role : As a Senior Analytics Engineer, you'll build and own the data models and metric definitions that stakeholders across Zillow depend on for consumer...SeniorLong term contractTemporary work
- Role : Senior Salesforce DeveloperJob Description : We are looking for a Senior Salesforce Developer to design, develop, and maintain scalable Salesforce solutions for wealth management... ...of Salesforce integrations, OAuth, Connected Apps, and asynchronous processing.- Experience...Senior
- Summary : We are looking for a Full Stack Senior Software Engineer with backend proficiency to join an Agent Development Squad building AI-powered financial close automation. You will primarily own the Python backend services, APIs, and data pipelines that power AI agents for...SeniorContract work
- Job Title : SAP Integration Developer (Hybrid).Experience : 7+ Years.Job Location : Bangalore.Role Summary :We are seeking an experienced... ...with :1. REST APIs.2. SOAP Services.3. OData Services.4. SFTP Connectivity.5. XML and JSON.6. IDoc, RFC and BAPI integrations.Security :-...SeniorHybrid work
- Job Description : Job Title : Senior Manager, Software Engineering.Location : Bangalore (Onsite... ...global TechOps, Engineering, and Data teams to connect applications to data, infrastructure, and existing products.- Manage and develop engineers through goals, feedback, design...Senior
- Roles & Responsibilities:- Design and prototype UI directly in the codebase using component library and AI tools, including novel AI native interactions.- Sit inside a pod with PM and engineering lead to take features from concept to shipped.- Own interaction and motion details...SeniorHybrid workWork at office3 days week
- Role Overview : We are seeking a seasoned Senior Enterprise Business Analyst with deep expertise in NetSuite to join our team on a contract... ...remains stable and performant during high-growth periods.- Develop custom reports, saved searches, and dashboards that provide actionable...SeniorContract workHybrid workRemote job
- About the Role:Mactores is an agent-native AWS modernization firm. We exist to ship production systems, retire legacy infrastructure, and... ...engineers own the architecture, judgment, and cutover.This is a senior role in our Application & Database Modernization pillar, leading a...SeniorLong term contract
- ...we want to accelerate our business transformation in order to reach more people, more effectively. We are looking for a Senior SharePoint Developer to join our global IT team, reporting to the Senior Manager and acting as the IT Representative for SharePoint and Microsoft...SeniorFull time
- ...power mission-critical systems at Nomia. You will be instrumental in developing APIs, services, and integrations that ensure performance,... ..., and deployment strategies Familiarity with cloud platforms (AWS, Azure, or GCP). Azure preferred Strong debugging and performance...Hybrid workWork at office3 days week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior AWS Connect Developer. Be the first to apply!
