Sr. Incident Response Operations Project Coordinator

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll build

• The role involves strengthening customer notification processes to ensure communications are timely, accurate, and compliant.
• It also includes establishing clear oversight and monitoring of regulatory and audit activities to keep the organization aligned with evolving requirements.
• Consistent visibility into the Incident Response (IR) team’s performance is emphasized, enabling data-driven improvements across the program.
• The position provides executive-level metrics and reporting to guide strategic decisions and involves conducting tabletop exercises with IR teams and Lines of Business (LoBs) to enhance preparedness and operational readiness throughout the business .

What you bring

• Candidates are expected to have the ability to create, maintain, and improve process and procedure documentation.
• Strong communication skills are necessary to engage stakeholders and lead cross-functional discussions.
• 5+ years of experience in supporting cybersecurity operations, incident response, IT Service Management (ITSM), or major incident management environments is important. 
• The role requires skill in translating technical findings into business-relevant insights and familiarity with cybersecurity frameworks and standards such as NIST, ISO, and SOC2.
• An analytical mindset with attention to detail, critical thinking, and problem-solving abilities is essential. Comfort with tools like ServiceNow, JIRA, Microsoft Office, Teams, or SharePoint is also required 
• Certification related to Cyber security/ project management CISPP/CISM or PMP/GCPM/ITIL/CSM.

Where you belong

This role is part of a team culture built on trust, collaboration, and shared purpose. The environment is learning-focused, offering opportunities to deepen cybersecurity and governance expertise. The workplace values continuous improvement and empowers employees to shape responses to emerging threats.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on jobs.sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 452550  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid