Customer Support Executive
Rs 3.5 lakh p.a.TP
Job Description: Customer Support Executive (Banking Back-Office) Location: Malad, Mumbai, Maharashtra Salary: ₹3.50 Lakhs Per Annum (LPA) Process: Banking Back-Office Joining: Immediate Joiners Preferred Role Objective: We are looking for detail-oriented professionals to manage back-end banking operations and customer queries. This role is critical in ensuring seamless financial transactions and maintaining high standards of service for our banking partners. Key Responsibilities: Process Management: Handle back-office banking tasks including data entry, KYC verification, and transaction processing. Query Resolution: Address and resolve customer concerns via email or chat related to banking products and services. Compliance: Strictly adhere to banking regulations, data privacy policies, and internal SOPs. Documentation: Maintain accurate records of customer interactions and update the database in real-time. Efficiency: Meet daily productivity targets while maintaining 100% accuracy in financial data handling. Candidate Requirements: Education: Mandatory Graduate (Any stream). Candidates with results awaited or backlogs will not be considered. Experience: 0–2 years of experience in BPO or Banking operations (Freshers are welcome). Communication: Fluent in English (Verbal & Written). Technical Skills: Basic knowledge of MS Office (Excel) and quick typing speed. Availability: Must be comfortable with Rotational Shifts and Rotational Week Offs (24/7 environment). Benefits & Facilities: Salary: Competitive CTC of ₹3.50 LPA . Transport: Cab Facilities provided within the designated Hiring Zone . Growth: Opportunity to work with a leading financial process and clear
Vacancy posted 24 days ago
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