Customer Service
Full-time
VOIP OFFICE
What You’ll Do (Responsibilities)
As a key member of our Customer Service team, you will be the friendly voice and helpful hand our clients rely on. On a daily basis, you will:
- Connect with Customers: Comfortably answer incoming phone calls and chat with clients to understand exactly how we can help them.
- Keep Things Organized: Create a support ticket for each call and quickly route it to the right person or department so the client gets fast results.
- Build Great Relationships: Create trust and lasting connections with our clients through warm, clear, and open communication.
- Problem-Solve: Listen to customer concerns, offer helpful solutions or alternatives, and follow up to make sure they are completely happy.
- Share Accurate Info: Use our internal tools and guidelines to give customers the right information every time.
- Go the Extra Mile: Take that little bit of extra time to make sure our customers feel truly supported and valued.
- Help with Basics: Guide customers through simple, basic troubleshooting steps when they run into a glitch.
What We’re Looking For (Skills & Requirements)
We are looking for a patient, communicative, and organized individual who enjoys helping people. Ideally, you bring:
- A Background in Helping Others: Previous experience in customer support, retail, hospitality, or a client-facing role is a huge plus.
- Great Listening Skills: A friendly phone presence and the ability to listen closely to what a customer needs.
- People Skills: An adaptable personality that can connect easily with all kinds of people and characters.
- Strong Communication: Clear, concise verbal and written communication skills.
- Multitasking Abilities: The ability to juggle a few tasks at once, prioritize your day, and manage your time well.
- Education: Graduate Degree or equivalent.
Vacancy posted a month ago
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