Associate Analyst Business Operation Support

Deloitte is hiring for the role of Associate Analyst Business Operation Support!

Responsibilities of the Candidate:

• Work on scheduling of resources for Audit & Assurance activities (e.g., Stock counts) that are performed at client site by understanding the specific requirements and following the standard operating procedures.
• Support the Resource Management teams to update schedules of practitioners and related activities using scheduling & forecasting tool.
• Assist the Resource Management teams with mandatory Learning course creation and enrolments for practitioners on the Learning portal.
• Liaise effectively to build relationships with multiple Resource Management teams, Learning support team, stakeholders, and other key contacts.
• Coordinate and assisting on creating VDI accounts.
• Chasing employees to complete one of their mandatory compliances trainings
• Maintain reference documents like central stock count request tracker, contact information, weekend availability of practitioners, Learning enrolments tracker etc.
• Work on adhoc tasks as requested by the Resource Managers like updating leaves, exams, client bookings, create practitioner profiles, amend traits etc. in the scheduling tool.
• Develop strong knowledge on various regions, office locations and business units to better understand client requirements and assist.
• Always ensure accuracy, clarifying issues within team prior to delivery as appropriate.
• Collaborate with team to ensure service level agreements are met.
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries.
• Take responsibility for keeping up to date on Deloitte policy and process developments.
• Always ensure compliance with appropriate Data Protection legislation.
• Contribute to wider projects and initiatives in the Practice Support Services as required.

Requirements:

• Any Graduate degree
• Excellent customer service skills, whilst demonstrating a calm manner, and the ability to ask effective questions.
• Must have a supportive team player attitude who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to always project a professional image of ESS and show an interest in the external industry.
• Follows appropriate policies and processes, with a good understanding of risk.
• Is open, receptive, and adaptable to change, whilst also demonstrating integrity and a can-do attitude.
• Be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Has the ability to act with urgency when necessary, taking ownership of issues and resolving to a satisfactory conclusion utilising a methodical, analytical, and clear approach to problems.
• Knowledge on Microsoft Office packages is essential with emphasis on Microsoft Excel.
• Proficient English communication (both Verbal and Written).
• Excellent attention to detail, organization skills, and ability to articulate ideas clearly and concisely.