Tax ACR-OTC-Staff

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About this document 

Objective of the document

The objective of this document is to explain the primary role of team member (account receivable) and the overall job objectives and specific duties to be performed by the associate. This document also contains the specifications on education, skills and experience required for the employee to perform the duties. 

This document is useful for talent/resource management group to short list the candidates for interview based on their skills. This document is also useful for Customer Leader, Delivery Manager, and Transition Manager to identify and select the resources for both Knowledge Transfer and Offshore delivery. 

Role:  Team Member

Academic Qualification: Bachelor of Commerce /Master of Commerce 

Preferred Experience and Competencies required: 1-4 years of experience in account receivable processes like managing customer master data management, cash application, order and credit management, billing and collections. BPO experience would be added advantage. 

• Client email handling experience 
• Well-organized and proactive 
• Ability to communicate effectively, both verbally and orally 
• Good attention to detail 
• Ability to work independently.  
• Maintains healthy vendor relationships.  
• Tracking budget expenses 
• Microsoft Office suite Proficiency  
• Data entry skills 
• General math skills 
• Preference will be given to candidates with experience in ERPs such as SAP, Oracle, PeopleSoft.

Intended Audience

• Client 
• Engagement lead 
• Delivery lead 
• Transition lead 
• Human Resource lead

Job Description

Responsibilities

Name of the Position – Team Member Level – Staff 

Account receivable associate is responsible for all outgoing monies from the company.

The responsibilities include, but are not limited to:

• Experience in Order to cash process. 
• Access new customer credit/Extend Customer Credit/Monitor Existing Customer Credit/Manage Credit Holds
• New Customer Setup/Creation/Process Change Request/Modification
• Run duplicate check to prevent duplicate customer master entries. 
• Customer Payments - Download bank statement/Apply cash remittances and credit adjustments/Follow up on missing inputs/supporting required.
• Processing cash, check and general adjustments resulting from completion of reconciliation. 
• Reconciling receipts as recorded in the general ledger system with the available reports. 
• Posting customer payments by recording cash, checks, and credit card transactions.
• Following the cash application process and procedures to accurately apply payments to customer. accounts in a timely manner 
• Analyze customer account balances/define collection strategies/following customer for overdue invoices.
• Sending dunning letters to customers, updating receivables by totaling unpaid invoices. 
• Research dispute/deductions/Process dispute deduction adjustments
• Researching and applying unallocated cash 
• Processing refund requests and resolving returned check items. 
• Verifying validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and customers 
• Maintaining an accurate aging report 
• Getting information from the customer regarding the end customer dispute 

Required Competencies and Level 

Name of Competencies  
Level     

• Analytical skills and attention to detail- The accounts receivable specialists should have the skill to look at complex numbers and try to find disparities and  cost-saving areas.              
• Communication Skills - The accounts receivable specialist will need good listening and communication skills when working with clients, listening to issues, and acting in the right/ accepted manner will be most important.              Required    
• Organizational Skills – Working gets hectic during peak times as per nature of work. Knowing about every document and client will be of great help.             
• Taking Ownership - Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks.              

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