Executive Service Sales

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JD - Executive / ASM Service Sales

Title: Executive Service Sales

About Otis India

Otis is the worlds leading elevator and escalator company moving 2.5 billion people every day and maintaining over 2.5 million units globally. With a global team of 72000 colleagues including 45000 field professionals Otis delivers innovative safe and reliable mobility solutions found in many of the worlds most iconic buildings and busiest transport hubs. Operating in 200 countries and territories Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller faster smarter world Otis is committed to customercentric service futurefocused innovation and responsible corporate citizenship.

Role Overview

The role is responsible for driving Service Sales performance through effective enquiry generation persuasive negotiation and timely AMC finalization. It ensures ontime AMC renewals while maintaining strong customer engagement and relationship management. The position supports Service Operations by preparing proposals agreements and other contractual documentation with accuracy and compliance. It contributes to business growth by developing market intelligence identifying new opportunities and enhancing overall customer experience. The role requires close coordination with field teams service supervisors & Managers and customers during site visits always ensuring full adherence to OTIS Ethics Safety Quality standards and protocols.

Key Responsibilities

• Drive enquiry generation lead negotiations and order finalization to achieve service sales targets.
• Ensure timely renewal of AMC contracts through proactive and continuous customer engagement.
• Coordinate closely with the Service Supervisor to strengthen customer communication and support prompt issue resolution.
• Improve conversions enhance recoveries and contribute to overall Tbusiness growth through structured datadriven actions.
• Develop comprehensive sales negotiation data sheets and highquality proposals tailored to customer requirements.
• Prepare and complete tender submissions including technical clarifications commercial details and required legal documentation.
• Conduct customer meetings to understand requirements address concerns and strengthen business relationships.
• Maintain and regularly update Customer History Cards for key and strategic accounts.
• Collaborate with service and sales teams to enhance customer experience and ensure business continuity.
• Create compelling presentations for customers and internal stakeholders to support sales and service initiatives.
• Manage account receivables effectively to support healthy cash flow and timely collections.
• Adhere strictly to all safety protocols and procedures during site visits and customer interactions.
• Manage and maintain the Customer CRM for all AMC billings ensuring accuracy timely updates service reports along bills and proper documentation.
• Closely monitor customer complaints and lift performance with a strong focus on parameters linked to KPI scores maintaining uptime of elevators enabling improved service quality and customer satisfaction.

Qualification & Requirements

• Bachelors degree in electrical Mechanical or Electronics Engineering.
• 2 years of experience in AMC sales and direct customer service with a strong track record of customer engagement and retention.
• Proven negotiation skills with the ability to build trust and positively influence customer decisions.
• Customer-Centric Mindset: Demonstrates a strong commitment to understanding and meeting customer needs ensuring high levels of satisfaction.
• Effective Interpersonal Skills: Builds positive relationships through clear communication active listening and respect for diverse perspectives.
• Collaboration & Teamwork: Works seamlessly with cross-functional teams fostering cooperation to achieve shared goals.
• Results-Driven Approach: Focuses on achieving targets and delivering outcomes with a sense of urgency and accountability.
• Adaptability & Proactive Attitude: Responds positively to change anticipates challenges and takes initiative to address issues before they escalate.

What You Need to Be Successful at Otis

• CustomerCentric Mindset
  Otis is committed to being a worldclass customerfocused service company success begins with understanding and caring for customer needs.
• ProblemSolving & Technical Curiosity
  Innovation is core to Otis heritageBeing curious analytical and apply engineering principles.
• Empowerment

• We encourage and support smart risk taking with ownership and accountability.

• Collaboration & Communication

• We work together as a one team we partner create connections and contribute across Otis.

• FutureFocused Mindset
  Otis looks for individuals who are smart adaptive digitally aware and excited to shape the future of smarter safer mobility.

Whats In it For Me

• Real Impact from Day One
  Work on projects that directly influence how millions move safely across Indias buildings metros railways commercial hubs and airports.
• Structured Learning & Growth
  Access to technical training leadership development mentorship and global best practicesdesigned to accelerate your career.
• Global Exposure Local Opportunities
  Be part of a global company with opportunities to learn from global experts while building your career.
• People-First Culture
  Join Otis that places people at the center of everythingyour well-being growth and success truly matter here.
• Career Paths for Every Ambition
  Whether you want to build expertise in engineering manufacturing operations service project management HR finance legal Delivery Operations or technologyOtis supports multiple growth pathways.
• Work on Innovation That Matters
  Experience the intersection of smart technology safety sustainability and urban mobility.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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