Tao Digital - Application Support & Reliability Engineer

Notice Period :Immediate Joiners OnlyJob Summary :We are looking for an experienced Application Support & Reliability Engineer with a strong background in application support, operations, and reliability engineering. The ideal candidate will be responsible for ensuring application stability, troubleshooting production issues, supporting cloud and on-premises environments, and driving operational excellence. This role requires expertise in monitoring, automation, incident management, and observability, along with the ability to effectively manage critical incidents and collaborate with cross-functional teams.Key Responsibilities :Application Support & Operations :- Provide application support and operational expertise across on-premises systems and cloud environments.- Troubleshoot and resolve application, infrastructure, and system-related issues to ensure high availability and reliability.- Investigate and diagnose production incidents and implement corrective actions.- Support system performance and operational stability through proactive monitoring and issue resolution.Monitoring & Observability :- Utilize monitoring tools such as Nagios, Prometheus, and CloudWatch for system monitoring and alert management.- Monitor application health and respond to alerts in a timely manner.- Apply observability concepts including metrics, logs, and traces to identify and resolve issues effectively.- Support continuous improvement of monitoring and operational processes.Automation & Scripting :- Develop and maintain automation scripts using Python, Shell, or similar technologies.- Automate repetitive operational tasks to improve efficiency and reliability.- Support operational processes through scripting and workflow automation.Incident Management & Reliability :- Manage incidents and support activities in alignment with incident management frameworks and ITIL processes.- Participate in critical incident handling and drive timely resolution.- Work closely with stakeholders to minimize downtime and ensure service continuity.- Contribute to operational reliability initiatives and support best practices.Cloud & DevOps Support :- Support environments running on cloud platforms, with a preference for AWS.- Understand cloud migration considerations and operational requirements.- Work with CI/CD pipelines and DevOps tools to support deployments and release processes.- Apply knowledge of observability and operational practices to improve system reliability.Site Reliability Engineering Exposure :- Contribute to reliability-focused initiatives and operational excellence efforts.- Leverage exposure to SRE principles and practices to enhance system stability and support processes.Required Skills & Qualifications :Experience :- Minimum 10+ years of experience in application support, operations, or reliability engineering.Technical Skills :- Strong troubleshooting skills across on-prem systems and cloud environments.- Familiarity with Java, MySQL, and Python for debugging and support.- Experience with monitoring tools such as Nagios, Prometheus, and CloudWatch, along with alert management.- Experience with automation scripting using Python, Shell, or similar technologies.- Knowledge of incident management frameworks and ITIL processes.- Understanding of cloud platforms, with AWS preferred, and cloud migration considerations.- Exposure to SRE principles and practices.- Experience with CI/CD pipelines and DevOps tools.- Knowledge of observability concepts including metrics, logs, and traces.Soft Skills :- Strong communication and collaboration skills.- Ability to work under pressure and effectively manage critical incidents.- Analytical mindset with a focus on problem-solving and operational excellence. (ref:hirist.tech)