Vikruthi Technologies - Application Support Consultant

Job Description :We are looking for an experienced Application Support Consultant to provide L2/L3 support for enterprise applications and manage complex customer environments. The role will involve troubleshooting application issues, managing incidents, coordinating with R&D and implementation teams, and ensuring timely resolution of customer-impacting issues.The ideal candidate will have strong application troubleshooting skills along with experience working with databases, software installations, cloud infrastructure, and enterprise customer environments.Key Responsibilities :- Provide L2/L3 application support for enterprise customers and resolve technical issues within defined SLAs.- Analyze, troubleshoot, and resolve application, configuration, integration, and environment-related issues.- Investigate recurring and complex incidents and perform root cause analysis (RCA).- Respond proactively to critical and high-priority customer incidents and drive issues through to resolution.- Manage customer issues from initial diagnosis through resolution, ensuring clear communication and timely updates.- Understand customer application environments, including hardware, software, databases, integrations, and infrastructure configurations.- Collaborate with R&D, Engineering, Implementation, and Services teams to troubleshoot product defects and drive fixes.- Coordinate defect resolution and ensure issues are addressed within project and customer timelines.- Support application installation, configuration, upgrades, patches, and deployment activities.- Troubleshoot database-related issues and perform basic data analysis using SQL.- Work with SQL Server and/or Oracle databases for troubleshooting, data validation, and issue investigation.- Support applications deployed on AWS, Microsoft Azure, or Google Cloud environments.- Monitor application health, logs, performance, and infrastructure components to identify and resolve issues.- Maintain detailed documentation of incidents, troubleshooting procedures, known issues, and resolutions.- Identify opportunities to improve application stability, support processes, monitoring, and operational efficiency.- Participate in knowledge sharing and contribute to support runbooks and technical documentation.Requirements :- 6 - 10 years of experience in application support, production support, technical support, or a related role.- Strong experience in L2/L3 application support and troubleshooting.- Experience handling critical incidents, customer escalations, RCA, and problem management.- Good understanding of application architecture, configurations, integrations, and enterprise IT environments.- Hands-on experience with SQL and relational databases such as SQL Server and/or Oracle.- Experience with software installation, configuration, upgrades, patching, and deployment.- Exposure to AWS, Azure, or Google Cloud environments.- Ability to analyze application logs, database issues, system errors, and performance problems.- Experience working closely with R&D/Engineering and implementation teams to resolve product defects and complex technical issues.- Strong customer-facing and stakeholder management skills, with the ability to manage complex enterprise accounts.- Strong analytical and problem-solving skills with a structured approach to troubleshooting.- Good written and verbal communication skills.- Ability to work effectively in a fast-paced environment and respond to high-priority production issues. (ref:hirist.tech)