Application Administrator - L1
Excelencia iTech Consulting Pvt Ltd
Job Title:
Application Reliability Operations Analyst – L1
Role Summary
The ARO L1 Analyst provides first line operational support for business‑critical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation , ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity.
Key Responsibilities
Monitoring & Alert Handling
- Monitor application and system health using approved monitoring tools.
- Acknowledge and respond to alerts within SLAs.
- Perform basic triage, identify impacted components, and check application availability.
- Identify common Java-related errors/exceptions from logs.
- Monitor batch jobs (Autosys or equivalent) and perform approved restarts.
Initial Troubleshooting & Recovery
- Execute basic scripts (Shell/Python/PowerShell) for health checks, log collection, and validations.
- Perform standard recovery actions as per runbooks and SOPs.
- Validate application health after restarts or changes.
Incident Management & Escalation
- Log, categorize, and update incidents accurately in ServiceNow or similar ITSM tools.
- Resolve issues within L1 scope; escalate to L2/L3 with complete diagnostic context.
User Support & Documentation
- Assist users with basic issues such as access, navigation, and configuration.
- Contribute to KB articles, SOP updates, and shift handover notes.
Compliance & Collaboration
- Follow security, access control, and audit requirements.
- Work with L2/L3, development, and support teams to improve operational processes.
Technical Skills
- Basic understanding of Java application components (JVM, heap, threads – high-level).
- Basic Unix/Linux commands.
- Ability to execute Shell/Python/PowerShell scripts.
- Familiarity with monitoring tools (Grafana, Splunk, AppDynamics).
- Knowledge of networking basics, batch operations, database basics, MQ, ITSM processes.
- Understanding of Autosys or similar schedulers.
Soft Skills
- Strong communication and customer service skills.
- Ability to follow detailed procedures and document work clearly.
- Analytical mindset and willingness to learn.
- Ability to work in 24×7 rotational shifts.
Experience & Education
- 0.5–2 years of experience in IT operations or application support.
- Bachelor’s degree in IT/Computer Science or equivalent technical qualification (preferred).
- Experience with ticketing systems and remote support tools is a plus.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model .
Requirements
Job Title:
Application Reliability Operations Analyst – L1
Role Summary
The ARO L1 Analyst provides first line operational support for business‑critical applications. The role focuses on monitoring, alert handling, initial triage, basic troubleshooting, user assistance, and timely escalation , ensuring stable and reliable application operations. L1 works closely with L2/L3 teams and follows runbooks, SOPs, and ITSM processes to maintain service continuity.
Key Responsibilities
Monitoring & Alert Handling
- Monitor application and system health using approved monitoring tools.
- Acknowledge and respond to alerts within SLAs.
- Perform basic triage, identify impacted components, and check application availability.
- Identify common Java-related errors/exceptions from logs.
- Monitor batch jobs (Autosys or equivalent) and perform approved restarts.
Initial Troubleshooting & Recovery
- Execute basic scripts (Shell/Python/PowerShell) for health checks, log collection, and validations.
- Perform standard recovery actions as per runbooks and SOPs.
- Validate application health after restarts or changes.
Incident Management & Escalation
- Log, categorize, and update incidents accurately in ServiceNow or similar ITSM tools.
- Resolve issues within L1 scope; escalate to L2/L3 with complete diagnostic context.
User Support & Documentation
- Assist users with basic issues such as access, navigation, and configuration.
- Contribute to KB articles, SOP updates, and shift handover notes.
Compliance & Collaboration
- Follow security, access control, and audit requirements.
- Work with L2/L3, development, and support teams to improve operational processes.
Technical Skills
- Basic understanding of Java application components (JVM, heap, threads – high-level).
- Basic Unix/Linux commands.
- Ability to execute Shell/Python/PowerShell scripts.
- Familiarity with monitoring tools (Grafana, Splunk, AppDynamics).
- Knowledge of networking basics, batch operations, database basics, MQ, ITSM processes.
- Understanding of Autosys or similar schedulers.
Soft Skills
- Strong communication and customer service skills.
- Ability to follow detailed procedures and document work clearly.
- Analytical mindset and willingness to learn.
- Ability to work in 24×7 rotational shifts.
Experience & Education
- 0.5–2 years of experience in IT operations or application support.
- Bachelor’s degree in IT/Computer Science or equivalent technical qualification (preferred).
- Experience with ticketing systems and remote support tools is a plus.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model .
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