CMS-Senior-PAM-BeyondTrust

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Cyber Managed Services – Privileged Identity & Access Management – Senior Consultant (BeyondTrust PAM – Operations)

We are seeking a skilled and experienced Senior Consultant – BeyondTrust PAM Operations to join our Cyber Managed Services team. This role focuses on delivering ongoing operational support, maintenance, and continuous improvement of BeyondTrust PAM environments for our clients. The ideal candidate will bring deep expertise in BeyondTrust operations, strong troubleshooting skills, and a commitment to ensuring secure and reliable access to privileged systems.

Key Responsibilities:

• Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns.
• Perform day-to-day administration of privileged accounts within the BeyondTrust platform — including provisioning, deprovisioning, access reviews, and policy updates as per change requests.
• Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance.
• Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM.
• Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations.
• Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits.
• Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment.
• Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation.
• Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk.
• Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency.
• Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues.

Preferred Skills:

• Strong hands-on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions.
• Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems.
• Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment.
• Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting.
• Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis).
• Familiarity with security and compliance frameworks such as SOX, GDPR, PCI-DSS, especially in an operations context.
• Strong communication skills for stakeholder interactions, documentation, and process adherence.
• Experience working in 24x7 or follow-the-sun support models.

Education:

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.

Work Requirements:

• Willingness to work in rotational shifts or be part of on-call support as per business needs.
• Occasional off-hours or weekend support during critical issues or planned activities.
• Readiness to collaborate across time zones with global teams or clients.
• Willingness to travel as required.

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