Production Support Analyst - AS400/iSeries

If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are seeking a skilled and dedicated Senior Software Engineert to join our team.In this role, you will : - Monitor and maintain iSeries (AS/400) systems to ensure high availability and performance.- Provide Level 1/Level 2 support for production incidents, including root cause analysis and resolution. Manage job scheduling, batch processing, and system backups.- Troubleshoot and resolve issues related to iSeries applications, jobs, and system performance.- Perform regular system health checks, capacity planning, and performance tuning.- Collaborate with development teams to deploy and test application changes in production.- Ensure compliance with ITIL processes, including incident, problem, and change management. Document procedures, incident resolutions, and system configurations.- Identify opportunities for automation and process improvement. Provide on-call support as part of a rotational schedule.To be successful in this role, you should meet the following requirements : - Proactively monitor and triage live incidents, performing detailed job and log analysis and applying remediation using CLLE, RPGLE, and DB2/SQL to restore services within agreed timelines.- Use strong analytical and problem-solving skills to identify root causes, partner with SMEs to agree corrective and preventive actions, and reduce repeat incidents through measurable improvements.- Work confidently across rotational shifts (morning/evening/night), including weekends, taking ownership of issues end-to-end and managing priorities calmly in a production environment.- Implement approved changes, patches, and fixes in line with operational controls and ITIL-aligned practices (where applicable), ensuring appropriate validation, documentation, and risk management.- Keep runbooks and support artefacts current and usable, communicate clearly with technical and non-technical stakeholders, and make effective use of relevant tooling (e.g., RTC, RDi, AppDynamics or similar monitoring, ServiceNow) with a working understanding of Agile/Scrum ways of working. (ref:hirist.tech)