Lead Application Engineer

At Cadence we hire and develop leaders and innovators who want to make an impact on the world of technology.

Gainsight Platform AdministrationServe as the primary administrator for the Gainsight platformConfigure and maintain customer health scores rules engines and automated workflowsManage Gainsight objects data models and integrationsEnsure data accuracy and integrity between Gainsight and CRM systems (e.g. Salesforce)Customer Success Operations SupportBuild and maintain customer lifecycle journeysCreate and manage CTAs (Calls to Action) and automated triggers for Customer Success ManagersSupport renewal tracking and expansion opportunity identificationMaintain playbooks and success workflowsReporting & AnalyticsDevelop dashboards and reports to track:oCustomer healthoRenewal pipelineoCustomer adoptionoExpansion opportunitiesProvide insights to leadership on customer engagement and retention trendsSystem Integration & Data ManagementManage data integrations between Gainsight CRM billing systems and product usage dataEnsure customer data is properly structured for health scoring and segmentationMonitor data syncs and troubleshoot issuesProcess OptimizationContinuously improve customer success processes through automationIdentify opportunities to streamline renewals onboarding and adoption trackingPartner with Sales Operations to ensure alignment between CRM and Gainsight workflowsUser EnablementTrain Customer Success Managers and Renewals teams on effective Gainsight usageCreate documentation and best practicesProvide ongoing support to internal users

Were doing work that matters. Help us solve what others cant.

Required Experience:

IC