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Customer Service Representative

Responsibilities:

  • Handle inbound customer calls in a professional and courteous manner.
  • Assist customers with queries related to products, services, payments, and account information.
  • Provide accurate information and resolve customer concerns within the defined service standards.
  • Escalate unresolved issues to the appropriate department whenever required.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Follow company policies, processes, and quality standards during every customer interaction.
  • Ensure high levels of customer satisfaction through effective communication and problem-solving.

Requirements:

  • Good verbal communication skills in Hindi and English.
  • Strong listening and interpersonal skills.
  • Customer-centric attitude with a positive and professional approach.
  • Basic computer knowledge and typing skills.
  • 0–3 years of experience in Customer Service, BPO, Call Center, or Voice Process.
  • Freshers with excellent communication skills are welcome to apply.
  • Female Candidates Preferred
Vacancy posted 15 hours ago
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