Application Support Specialist

This role is best suited to candidates with solid hands-on support experience who are comfortable taking ownership of complex incidents in a production environment.

Technical Skills:

• Must have

o Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification

o Proficiency in SQL and Linux/Unix

o DB (Oracle) along with SQL commands

o Good knowledge of communication protocols, including SFTP, FTPS, AS2, and FTP

• Good to have

o IBM MQ, IIB

o Apache, Tomcat, Camel

o Knowledge of monitoring tools such as Grafana and Zabbix

o C# Coding knowledge

• Advantage

o Advanced shell scripting

o AKS Kubernetes

Other Necessary Skills:

• Knowledge of the ITIL operations framework, with a focus on Incident Management, Problem Management, Change Management and continuous improvement

• Fluent English – daily communication

• Analytical skills

• Excellent written and verbal communication skills

Behavioral skills:

• Strong customer focus

• Strong analytical thinking

• Great influencing and negotiating

• Personal drive, commitment to excellence, resilience in adversity  

Responsibilities

This role is best suited to candidates with solid hands-on support experience who are comfortable taking ownership of complex incidents in a production environment.
Technical Skills:
• Must have
o Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification
o Proficiency in SQL and Linux/Unix
o DB (Oracle) along with SQL commands
o Good knowledge of communication protocols, including SFTP, FTPS, AS2, and FTP
• Good to have
o IBM MQ, IIB
o Apache, Tomcat, Camel
o Knowledge of monitoring tools such as Grafana and Zabbix
o C# Coding knowledge
• Advantage
o Advanced shell scripting
o AKS Kubernetes
Other Necessary Skills:
• Knowledge of the ITIL operations framework, with a focus on Incident Management, Problem Management, Change Management and continuous improvement
• Fluent English – daily communication
• Analytical skills
• Excellent written and verbal communication skills
Behavioral skills:
• Strong customer focus
• Strong analytical thinking
• Great influencing and negotiating
• Personal drive, commitment to excellence, resilience in adversity

Qualifications

This role is best suited to candidates with solid hands-on support experience who are comfortable taking ownership of complex incidents in a production environment.
Technical Skills:
• Must have
o Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification
o Proficiency in SQL and Linux/Unix
o DB (Oracle) along with SQL commands
o Good knowledge of communication protocols, including SFTP, FTPS, AS2, and FTP
• Good to have
o IBM MQ, IIB
o Apache, Tomcat, Camel
o Knowledge of monitoring tools such as Grafana and Zabbix
o C# Coding knowledge
• Advantage
o Advanced shell scripting
o AKS Kubernetes
Other Necessary Skills:
• Knowledge of the ITIL operations framework, with a focus on Incident Management, Problem Management, Change Management and continuous improvement
• Fluent English – daily communication
• Analytical skills
• Excellent written and verbal communication skills
Behavioral skills:
• Strong customer focus
• Strong analytical thinking
• Great influencing and negotiating
• Personal drive, commitment to excellence, resilience in adversity